---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Connect

# Connect {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

ServiceNow® Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents.{#c_Connect__ConnectIs}

Connect integrates with other features within the system, such as Visual Task Boards, Human
Resources Management, and Customer Service Management. The Connect interface overlays the
standard interface, which allows users to participate in conversations while they work.  
Connect contains the following features:

* Connect Chat: Enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly.
* Connect Support: Enables support agents to provide real-time assistance to end users, using queues. Requires the Connect Support plugin.
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Core UI is required to use Connect.  
Wichtig:  
Connect is not supported in Next Experience. If you turn on Next Experience, Connect functionality will no longer work. See [Next Experience](https://www.servicenow.com/docs/access?context=next-experience-landing-page&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).  
Hinweis:  
Connect does not replace legacy chat but offers some of the same functionality. Do not use these features concurrently

|-|-|-|
| Explore * [Upgrade to New York](https://www.servicenow.com/docs/access?context=upgrade&version=australia&pubname=australia-release-notes&ft:locale=en-US) * [Connect interface](https://servicenow-prod.fluidtopics.net/aGKC6bVPBlKK2jLTKL_zEA "Users can work in a compact view of Connect, which overlays the standard user interface, or in a full-screen workspace.") * [Connect Chat](https://servicenow-prod.fluidtopics.net/KkNTtBBPn9ZrlUUkbiSJbQ "Connect Chat is a real-time messaging tool that enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly.") * [Connect Support](https://servicenow-prod.fluidtopics.net/f2NB5NQAVPfgqENwDnPhXg "Connect Support is a real-time messaging tool that enables support agents to easily track their support cases, find solutions, and resolve problems quickly.") {#c_Connect__ul_ov2_2pw_5fb} | Set up * [Activate Connect](https://servicenow-prod.fluidtopics.net/WCbFNP7fyTg1tLVmHgyFnA#t_ActivateConnect "Connect is active by default on new instances. For upgraded instances, you can activate the Connect plugin (com.glide.connect) if you have the admin role.") * [Activate Connect Support](https://servicenow-prod.fluidtopics.net/KXcYa12MeVBHs4OlKByXYA#t_ActivateConnectSupport "The Connect Support plugin (com.glide.connect.support) is no longer available.") * [Supported browsers for Connect Chat](https://servicenow-prod.fluidtopics.net/Qwg9D3BGxhks7BjIGdc_~Q "The system supports Connect Chat on most modern browsers.") {#c_Connect__ul_tpr_2pw_5fb} | Administer * [Properties for Connect](https://servicenow-prod.fluidtopics.net/C5TUajf~2LNU7TBvQJHuTA "The Connect Properties page provides several configuration options for Connect.") * [Connect actions](https://servicenow-prod.fluidtopics.net/b6zBci~sfIeg4Jp04fe_kw "You can create or modify Connect actions to provide custom functionality in Connect Chat or Connect Support conversations.") * [Configure the fields on a record card in Connect](https://servicenow-prod.fluidtopics.net/V43TALUKUO62S4J5~zi0hA "When a record is either linked to or created from a Connect Chat conversation, the details of the record display as a card in the chat window.") * [Properties for Connect Support](https://servicenow-prod.fluidtopics.net/g7rJlCV7_zc8bh5lmxKV2g "The Connect Support Properties page provides several configuration options specifically for Connect Support.") {#c_Connect__ul_w4f_fpw_5fb} |
| Use * [Start a direct or group conversation](https://servicenow-prod.fluidtopics.net/k_A77b6q5Wc9v6pIxxa8JA "You can start a conversation with one or more users in Connect Chat.") * [Follow a record in Connect](https://servicenow-prod.fluidtopics.net/K2Wv8x5urpcCXL26ZUKWOw "You can follow a record in Connect Chat to track activity as it happens, in a familiar chat interface. When you follow a record, you become a member of a record conversation.") * {#c_Connect__ul_us1_gpw_5fb} | Develop * [Developer training](https://developer.servicenow.com/app.do#!/training/landing) * [Developer documentation](https://developer.servicenow.com/app.do#!/documentation) {#c_Connect__ul_n3k_gpw_5fb} | Troubleshoot and get help * [Ask or answer questions in the Connect community](https://community.servicenow.com/community) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#c_Connect__ul_zbx_gpw_5fb} |
[Tabelle : 1.]

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