---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform
Release :
- australia
ft:locale :
- de-DE
ft:publication_title :
- Australia ServiceNow AI Platform Capabilities
ft:clusterId :
- platcap
bundleId :
- platcap
workflow :
- Platform
---
# Workflow run time metrics
# Workflow run time metrics {#ariaid-title1}
* Freigeben Version: Australia
*
* Aktualisiert 12. März 2026
*
*  3 Minuten Lesedauer
You can enable the collection of workflow run time metrics to determine whether
workflows are performing as expected or consuming additional resources.
Outlying run times for a workflow are identified by comparing actual run times to an outlier
range calculated with the outlier threshold and estimated run time defined in the workflow
properties.
You can monitor the results of these metrics on the Workflow Operations Dashboard and custom homepages with workflow gauges.
Wichtig:
The functionality found in homepages, arranging information from your instance to tell a story about your data, is found in dashboards on new instances. On upgraded instances with Next Experience enabled, users can view existing homepages if they have a direct URL, but they can't create or edit them. Responsive dashboards and Analytics Overview dashboards take over homepage functionality.{#c_WorkflowRunTimeMetrics__deprecation}
Use the [Homepage
deprecation help tool](https://www.servicenow.com/docs/access?context=homepage-deprecation-help-tool&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) to convert the homepages on your instance to responsive dashboards.{#c_WorkflowRunTimeMetrics__deprecation-tool}
For more information, see:
* [Dashboards in the Analytics Center](https://www.servicenow.com/docs/access?context=analytics-center-dashboards&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).
* [Working with responsive dashboards](https://www.servicenow.com/docs/access?context=c_ResponsiveDashboards&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).
{#c_WorkflowRunTimeMetrics__ul_plq_hjz_jrb}
## Enable workflow run time metrics {#ariaid-title2}
Provide an estimated run time that can be compared to actual workflow run
times.
### Warum und wann dieser Vorgang ausgeführt wird
For baseline workflows, you must also manually enable the collection of run time metrics. The system automatically enables the collection of run time metrics for new workflows.
### Prozedur
1. Navigate to AllWorkflowWorkflow Editor.
2. Open and check out the workflow.
3. In the title bar, click the menu icon and select Properties.
4. In the Workflow Properties dialog box, click the Estimated Runtime tab.
5. To enable the collection of run time metrics, check that the Requires ERT option is selected.
6. Open a configuration from the Estimated Run Time column.
7. In Estimated Run Time, enter an initial estimate for the workflow's run time.
The system compares this initial estimate to actual run time results to create outlier reports. The system can automatically update this field in certain circumstances. Workflow designers can also manually update this field.
8. In the Outlier Percentage Threshold for ERT field, enter the percentage deviation from the estimated run time that identifies an outlier workflow run time.
The system uses a default value of 20.
9. Click Update.
{#t_EnableWorkflowRunTimeMetrics__steps_evg_sc3_dr}
## Outlying workflow run times {#ariaid-title3}
Workflow run times are identified as outliers when they are longer or shorter than the
outlier range that is computed for the workflow.
The outlier range is automatically computed with the Estimated Run Time
and Outlier Percentage Threshold for ERT values in the workflow
properties. These values are used in the following formulas.
{#c_OutlyingWorkflowRunTimes__table_bg2_xp3_dr__entry__3}
| Value computed | Computation used | Example |
|-|-|-|
| Outlier Value | Estimated Run Time \* (Outlier Percentage Threshold for ERT / 100) | 10 seconds \* (20 / 100) 10 seconds \* 0.2 = 2 seconds |
| Outlier Range | (Estimated Run Time - Outlier Value) to (Estimated Run Time + Outlier Value) | (10 seconds - 2 seconds) to (10 seconds + 2 seconds) = 8 to 12 seconds |
[Tabelle : 1. Formulas for computing workflow outlier ranges]
{#c_OutlyingWorkflowRunTimes__table_bg2_xp3_dr}
When a workflow runs within the outlier range, its estimated run time is automatically updated.
If a workflow has an outlying run time, it appears in any outlier workflow gauges on the
Workflow Operations Dashboard and custom home pages.
**Zugehörige Tasks**
* [Use the Workflow Operations Dashboard](https://servicenow-prod.fluidtopics.net/iE_1N0OEuKPw7PzAgEmNUg#t_UseTheWorkflowOpsDashboard "On the Workflow Operations Dashboard, view and add widgets to help you monitor workflows. Review the performance of workflows and determine which workflows must be improved.")
## Workflow estimated run time updates {#ariaid-title4}
When a workflow runs within the outlier range, its estimated run time is automatically
updated.
The estimated run time is updated with the cumulative moving average of the latest run time
value in relation to previous run times. The computed value is rounded to the nearest second and
stored as a [GlideDateTime](https://www.servicenow.com/docs/access?context=p_GlideServerAPIs&version=australia&pubname=australia-api-reference§ion=c_GlideDateTime&ft:locale=en-US).
For example:
{#c_WorkflowERTUpdates__table_xcp_1r3_dr__entry__4}
| Data point | Latest value | Cumulative running average (CRA) | CRA after rounding to the nearest second |
|-|-|-|-|
| 1 | 10 seconds | 10 seconds | 10 seconds |
| 2 | 12 seconds | 11 seconds | 11 seconds |
| 3 | 9 seconds | 10.333 seconds | 10 seconds |
[ ]
{#c_WorkflowERTUpdates__table_xcp_1r3_dr}
Hinweis:
Because the system rounds to the nearest second, the calculation is less precise with short durations.
You can also manually update the estimated run time in the workflow properties.