---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Service catalog workflows

# Service catalog workflows {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Two service catalog workflows are provided in the base system. Use the Graphical
Workflow Editor to modify the default workflows or to create additional service catalog
workflows. Service catalog workflows support domain separation.

## Default service catalog workflows {#c_ServiceCatalogWorkflowDefinition__section_qz4_rfn_scb}

* Service Catalog Request: a simple workflow that fulfills a simple order.
* Service Catalog Item Request: a more complex workflow that fulfills a more complex order.
{#c_ServiceCatalogWorkflowDefinition__ul_wgy_rlm_hp}  
Abbildung : 1. Service Catalog Request workflow Abbildung : 2. Service Catalog Item Request workflow

## Defining service catalog workflows {#c_ServiceCatalogWorkflowDefinition__section_rrp_qfn_scb}

Creating a workflow involves the following processes:

* Create a workflow to process the catalog item.
* Define the workflow activities to process the catalog item.
* Publish the catalog item workflow.
* [Create or edit a catalog item](https://servicenow-prod.fluidtopics.net/S89pVzqvgyVbVFoPuxdk5w#t_DefineACatalogItem "Define individual catalog items using Service Catalog. You can create, edit, and copy catalog items.") to call the catalog item workflow

{#c_ServiceCatalogWorkflowDefinition__ul_ils_qzn_dq}  
Hinweis:  
If your catalog workflow requires catalog tasks to access catalog variables, create the catalog tasks from a parent workflow. A catalog workflow cannot access catalog variables from catalog tasks created by a subflow.

## Deleting catalog workflow records {#c_ServiceCatalogWorkflowDefinition__section_edz_1dp_scb}

Workflow stage fields for service catalog workflows display when a user deletes a record
required by the workflow. If a user deletes a catalog item and that catalog item has active
request workflows running, the workflow stage field displays Catalog item removed. Similarly, deleting the associated workflow context causes the stage
field to display Workflow context removed.

## Associating items with the domain-specific workflow {#c_ServiceCatalogWorkflowDefinition__section_oqz_wcp_scb}

When using service catalog workflows with domain separation, ensure your catalog items use
the domain-specific workflow. If you create a domain-specific version of a workflow,
existing catalog items continue to use the original workflow. To configure the catalog item
to use the domain-specific workflow, select the new workflow in the
Workflow field on the catalog item record.
* **[Create a catalog workflow](https://servicenow-prod.fluidtopics.net/4lvDGy5Yb0Wj4eqRguNf4w)**   
  Create service catalog workflows when the default workflows are not appropriate for a fulfillment process.
* **[Add an activity to a catalog workflow](https://servicenow-prod.fluidtopics.net/uIjlBV7fRZ4s3GB9b_7arw)**   
  You can add activities to a workflow to perform tasks such as running a script, sending notifications, or requesting approvals. Activities can succeed or fail, which can result in actions performed by other activities.
* **[Publish a catalog workflow](https://servicenow-prod.fluidtopics.net/9TSK08G~mIlLXtLETdd2Aw)**   
  Publish the catalog workflow to make it available for use in the system.