---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# SMS Statuses

# SMS Statuses {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Every Twilio SMS message request has a status value which describes the current state
of the message. Use this information for troubleshooting SMS related incidents/ issues. Here are
few descriptions of possible statuses of SMS sent from Notify through Twilio REST
API.
{#r_SMSStatus__table_yv2_51g_xfb__entry__2}

| Status | Description |
|:-|:-|
| queued | The message has been queued by the provider to be sent to the carrier network. |
| accepted | The message is being processed by the provider before sending it to the carrier network. |
| sending | The message is being forwarded to the carrier network. |
| sent | The message has been successfully forwarded to the carrier network. |
| receiving | The provider has received an incoming message from the carrier network and is processing it. |
| received | ServiceNow has received the incoming message from the provider. |
| delivered | The message has been delivered to the target device. Hinweis: A provider may not be able to report this status if the upstream carrier does not report this. |
| undelivered | The message could not be delivered to the target device. Hinweis: A provider may not be able to report this status if the upstream carrier does not report this. |
| failed | The message failed to be forwarded to the carrier network. |
| unknown | The driver does not support the status |
[Tabelle : 1. Outbound message status progression]

{#r_SMSStatus__table_yv2_51g_xfb}