---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Add a knowledge article to featured content

# Add a knowledge article to featured content {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Add a knowledge article to appear in the Featured content section of the knowledge
homepage and at the top of knowledge search results page.

## Vorbereitungen

Role required: knowledge_manager, knowledge_admin, or admin

## Warum und wann dieser Vorgang ausgeführt wird

Adding an article to featured content requires associating an article to specific keywords. You can search a keyword in the knowledge service portal or search results page to display articles in the Featured content section or at the top of the knowledge search results list.  
Hinweis:  
The articles added to the Featured content section do not appear in the global search results and Virtual Agent conversations.

* To display articles in the Featured content section, add a default keyword in the glide.knowman.default_keyword property Value field and add the same keyword to all articles you want to display in that section.
* To display articles at the top of the knowledge search results list, add a list of keywords to each article you want to display at the top of the list (it is not applicable for AI search).
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## Prozedur

1. Navigate to AllKnowledgeKnowledge Bases.
2. Select a knowledge base.
3. On the Knowledge form, click the Featured content related list.
4. Select New.
5. On the Knowledge keyword form, in the Knowledge field, search for and select the article.
6. In the Keywords field, click the unlock keywords icon (![Lock icon.]()).
7. Select the lookup icon (![look-up icon]()) to open the Knowledge keywords list.
8. Select the keyword to add for this article.  
   Hinweis:  
   If you're creating a new keyword, it must be a single word and cannot contain spaces.
9. Select the unlock keywords icon (![Lock icon.]()) to add the keywords to the article.
10. Select Submit.

## Ergebnisse

The featured content on the knowledge service portal displays the article.
**Zugehörige Tasks**   

* [Define a knowledge article category](https://servicenow-prod.fluidtopics.net/BhnugMXhj_WcFsr2AEla0A "Each knowledge base has a hierarchy of categories that organizes the articles.")
* [Assign a knowledge base manager](https://servicenow-prod.fluidtopics.net/tOb2ErvehU4~q7LvYzl1Ag "You can assign users as managers of a knowledge base.")