---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure KPI and metrics preferences

# Configure KPI and metrics preferences {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Include or exclude KPIs and metrics as needed in your organization, and configure system behaviour when CIs fail metric health tests.{#t_ConfigureCMDBHealthMetrics__ph_MetricAggregationShortDesc}

## Vorbereitungen

To start collecting and reporting CMDB health KPIs and metrics, you must first [enable and configure the CMDB Health Dashboard jobs](https://servicenow-prod.fluidtopics.net/jovBDXoPgZg1YJeL1wT3fA "Enable and configure the CMDB Health Dashboard jobs that process CMDB Health tests, to start calculating CMDB Health scores for the completeness, compliance, correctness KPIs, associated metrics, and relationships.").

Role required: sn_cmdb_admin or itil_admin (on top of sn_cmdb_editor or itil)

## Warum und wann dieser Vorgang ausgeführt wird

If Domain Support - Domain Extensions is activated, then you can configure
aggregation preferences per domain.

## Prozedur

1. Navigate to AllConfigurationHealth Preference.
2. Select Health Metrics on the right-hand side bar.
   1. In the Select Metric drop-down list select the Completeness, Compliance, or the Correctness KPI and toggle Active to included that KPI and its associated metrics in CMDB Health analysis and reporting.
   2. In the Select Metric drop-down list select a metric, such as Required, and configure its associated fields.  
      For a metric:{#t_ConfigureCMDBHealthMetrics__table_mrm_fst_q5__entry__2}

      | Field | Description |
      |-|-|
      | Active | Activate the metric to include it in the aggregated health report for the respective KPI. |
      | Failure Threshold | Threshold number of CIs that can fail the health metric test. When reached, health processing stops for the metric for this cycle. Maximum number is 100,000, even if you specify a higher number. |
      | Create Task | If a CI fails the metric test, create a task with details about the failure. You can then view any generated tasks in the [CMDB Workspace store app](https://servicenow-prod.fluidtopics.net/UR3gKQud2yj14JLd7STvmg "The CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activities, and access CMDB dashboards and tools to support tasks in your organization.") or in [Service Graph Workspace store app](https://servicenow-prod.fluidtopics.net/BOJAbkxPl4YJ21NDbMXc9g "The Service Graph Workspace is an efficient, central, and modernized way for you to work. Use Service Graph Workspace to search and explore the CMDB, examine health and recent activities, and access insightful dashboards and tools to support tasks in your organization."), and configure remediation for the task. |
      | Task Assignee Group | An assignment group for the task. |
      [ ]

      {#t_ConfigureCMDBHealthMetrics__table_mrm_fst_q5}
   {#t_ConfigureCMDBHealthMetrics__substeps_mz5_rpq_fbc} {#t_ConfigureCMDBHealthMetrics__step_MetricAggregationStep1}
{#t_ConfigureCMDBHealthMetrics__step_MetricAggregationStep1}
3. Select Save. {#t_ConfigureCMDBHealthMetrics__step_MetricAggregationStep3}
{#t_ConfigureCMDBHealthMetrics__step_MetricAggregationStep3}