Platform Analytics data visualizations use Performance Analytics indicator data to show you data over time, helping you analyze your business processes and identify areas of improvement. With Platform Analytics Solutions, you can get value from Performance Analytics for your application with minimal setup. You can always create your own objects as well.

To enable the solution for Service Desk Chat, an admin can navigate to Performance Analytics > Guided Setup. Click Get Started then scroll to the section for Service Desk Chat. The guided setup takes you through the entire setup and configuration process.