Modify the data retention policy for View logs

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Remove unwanted and older data from the Knowledge Use [kb_use] table through the data retention policy.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    The View log displays data from the Knowledge Use [kb_use] table. By default, all the records in the Knowledge Use [kb_use] table are retained. Activating the data retention policy for the kb_use table deletes records that you no longer need. The deleted data is not visible on the reports used in dashboards such as Self-Service Analytics for customer service and Knowledge Management dashboards.

    Prozedur

    1. Navigate to All > Instance Scan > Table Cleanup.
    2. In the Tablename column, search for kb_use and click the kb_use link.
    3. On the Auto Flush form, activate the kb_user table cleanup job by selecting the Active check box.
    4. Wahlweise: Adjust the amount of time the system waits before deleting the records by modifying the value in the Age in seconds field.
      By default, the Age in seconds field value is set to 31,536,000 seconds (equivalent to 365 days). For more information, see Autoflush form.

      If the glide.knowman.view_age.days property, which sets the number of days used when summing article views, is active, the Age in seconds field value must be larger than that property's value. For more information, see Knowledge Management properties

      .
    5. Click Update.