Making workplace reservations

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Making workplace reservations

    Workplace Core enables ServiceNow customers to reserve workplaces when returning to the office. Employees can book a workplace either for a single day or for multiple days by requesting specific spaces or general areas. Reservation requests may require approval depending on organizational policies, and once confirmed, employees receive notifications with reservation details.

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    Reserving a workplace

    • Employees use Employee Center to request workplace reservations.
    • They can select a specific available space or a broader area to work from any space within it.
    • Shift schedules or custom time periods can be chosen based on what the organization supports.
    • Reservations for a day or less can be made directly without approval; longer reservations may require approval.

    Reservation request states

    • Awaiting approval: Request pending manager action.
    • Closed complete: Approved and space availability confirmed.
    • Closed incomplete: Request rejected by manager.
    • Pending: Approved but space unavailable for all requested days; requires workplace manager intervention.
    • Canceled: Request canceled by employee.

    Notifications

    • Employees receive email and push notifications (via Now® Mobile app) about reservation requests and their statuses.
    • Notifications include information on campus, space, and reservation duration.
    • Administrators can customize notifications using the snwsdcorereservation table and the snwsdcore.upcomingreservation event to control timing.

    Additional capabilities

    • Workplace Reservation Management application provides advanced reservation options beyond basic requests.
    • Related features include managing workplace activities and scheduling arrival times at workplace locations.

    Make workplace reservations in Workplace Core when you are ready to return to the office. You can reserve a workplace for a day or less directly or request a workplace for a specified period. Once a reservation request is approved and confirmed, you are notified about the reservation details. The Workplace Service Delivery also offers more advanced workplace reservation options in the Workplace Reservation Management application.

    Reserving a workplace

    As an employee, you can request a workplace reservation using Employee Center.

    When making a reservation, you can choose an available space that you want to access or select an available area. If you have made a reservation for an area, you can work from any available space within that area when you return to the office.

    You can select a shift of your choice from the shift schedules defined by your organization. If your organization doesn’t use shifts, you can select a custom time period. Depending on your organizational guidelines, your reservation request might require an approval.

    Note:
    If you need a workplace for only a day or less, you can reserve it directly and don’t have to submit a request and get approval.

    Space reservation request states

    After you submit a space reservation request, the status changes based on the action taken on it by your approving manager or the workplace manager.

    • If your manager hasn’t acted on your request, the state of the request remains Awaiting approval.
    • If your manager approves your request and the space availability is confirmed, the state of the request changes to Closed complete.
    • If your manager rejects your request, the state of the request changes to Closed incomplete.
    • If your manager approves your request but the space you requested for isn’t available for all or some days, the state of the request changes to Pending.

      You can follow up with your workplace manager to get a new space assigned and resolve your pending space request.

    • If you cancel your request, the state of the request changes to canceled.

    Email and push notifications

    If you submit a space reservation request from the catalog item, or if a request is submitted on your behalf, you will receive an email notification about the request. If you have the Now® Mobile app, you will receive push notifications about your reservation requests.

    The notification contains campus details, space details, and the reservation duration.
    Reservation details like the campus, space, and duration.

    As an admin, you can create custom notifications for upcoming reservations by using the sn_wsd_core_reservation table. You can also use the sn_wsd_core.upcoming_reservation event to decide when the notification must be sent. For more information about notifications, see System notifications.