---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Install now assist

# Install ServiceNow Otto for Health and Safety {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If you have the admin role, you can install the ServiceNow Otto for Health and Safety application (sn_hs_gen_ai) to enable generative AI capabilities for summarizing safety incidents on your instance.

## Before you begin

Role required: admin

## About this task

Use the AI Admin Hub to install and configure ServiceNow Otto for Health and Safety. This console contains everything that you need to install the plugins and configure the generative AI skills. For additional information, see [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

For more information on AI assets available with ServiceNow Otto for Health and Safety, see [ServiceNow Otto Health and Safety skills, AI agents, and agentic workflows](https://servicenow-prod.fluidtopics.net/mnb7wWxiE469EoX~m6zh~g "You can identify whether a ServiceNow Otto for Health and Safety skill or agentic workflow is active by default or if it must be activated.").

## Procedure

Install the ServiceNow Otto for Health and Safety (sn_hs_gen_ai) plugin.  
* For information about the plugin dependencies and plugin activation order, see [Supporting information for ServiceNow Otto for Health and Safety](https://servicenow-prod.fluidtopics.net/bUSg6q7yVmFti9QfOf83Dw "Get a quick overview of the important information that is related to the ServiceNow Otto for Health and Safety application.").
* For information about the installation process, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
{#now-assist-hs-install__ul_bpz_qsr_1dc}

## What to do next

Activate the skill to enable the safety team to use the generative AI skills. For more information, see [Activate a ServiceNow Otto for Health and Safety skill](https://servicenow-prod.fluidtopics.net/3X5yUwswu7r96dUSAoxuZw "Activate a ServiceNow Otto for Health and Safety skill to enable the safety team to use the generative AI skills from Health and Safety Workspace and the Core UI.").

Install AI agents to enable the agentic AI experience. For more information, see [Install AI agents for Health and Safety](https://servicenow-prod.fluidtopics.net/7RLl56ghSlCeG3~SJBHfMA "Install AI agents on your ServiceNow instance to enable the agentic AI experience.").