---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Workplace Safety Management

# Workplace Core {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Workplace Core

The ServiceNow® Workplace Core application enables organizations to efficiently manage workplace locations, employee reservations, visitor handling, and office moves.
It serves as the foundational component of the Workplace Service Delivery suite, streamlining space administration, shift scheduling, and workplace-related tasks.
Show full answer Show less  

## Key Features

* **Space Administration:** Administrators can define and manage workplace locations including workstations, conference rooms, cafeterias, office buildings, campuses, and regions. Floor plans can be uploaded to help employees visually select available spaces for their reservations.
* **Shift Management:** Workplace managers create and assign shifts that specify employee work hours and allocate specific workplaces to those shifts, supporting effective planning for occupancy levels and workplace utilization.
* **Workplace Reservations:** Both employees and workplace managers can create reservations for workplaces using interactive floor plans. Reservation requests can be for specific dates or hours and may require approval based on organizational policies. Notifications are sent via email to involved parties. Automated workplace assignments are available when employee profiles are configured.
* **Workplace Tasks and Maintenance:** Managers can schedule, monitor, and report on workplace maintenance activities tied to shifts, ensuring smooth workplace operations.
* **Workplace Dashboard:** Provides visual data on workplace availability, occupancy, and task progress, enabling informed decision-making.
* **Workplace Case Management:** Allows employees to submit workplace-related requests that managers can track, manage, and resolve through cases with task and sub-task capabilities.
* **Visitor Management:** Supports visitor registration, management, and documentation such as visitor agreements and badges.
* **Workplace Moves:** Facilitates managing employee move requests within the workplace, including tracking timelines and completion.
* **Workplace Central:** A unified workspace within the Employee Center portal for workplace managers to handle dashboards, space allocation, move requests, and reservations efficiently.
* **Workplace Service Portal:** A self-service portal for employees to make reservations, access knowledge bases, submit requests, and use virtual agent chat support.
* **Virtual Agent for Workplace Service Delivery:** An automated chatbot available on the Employee Center portal that assists employees with workplace service requests and inquiries.

## Practical Use and Integration

Workplace Core acts as the central application for managing workplace services and integrates seamlessly with other applications within the Workplace Service Delivery suite. Customers can access workplace services through the Employee Center portal, ensuring a unified and user-friendly experience. The application supports organizational policies such as arrival scheduling to prevent overcrowding and enhances efficiency in workplace management.

## Key Outcomes

* Improved management and utilization of workplace spaces through detailed location and floor plan administration.
* Optimized employee scheduling and workplace occupancy via shift and reservation management.
* Enhanced employee experience with self-service capabilities and virtual agent support.
* Streamlined handling of workplace requests, visitor management, and office moves.
* Centralized workplace operations through Workplace Central, reducing administrative overhead.  
The ServiceNow®
Workplace Core application manages workplace locations, reservations, visitors, and moves for your organization.  

Space administration
:
    Your organization's workplace administrators can add details for all workplace locations, such as:

    * Areas such as employee workstations, conference rooms, and cafeterias
    * Office buildings and campuses
    * Regions of all locations
    {#workplace-service-delivery-overview__ul_ld5_x2g_qlb}

    As a workplace manager, you can upload floor plans of your organization so employees can more easily view and select available spaces when they request workplace reservations.

    Define arrival intervals and have employees schedule their arrivals. This helps avoid large gatherings or long queues at workplace locations such as the cafeteria, gym, and entry and exit gates.

Shift management

:   Workplace managers can create shifts for employees and schedule them for specific times and days. They can use this data to start planning for the occupancy levels of your workplaces by allocating employees and
    available workplaces to specific shifts.

    For example, workplace managers can create a morning shift schedule with work hours of 08:00 to 13:00. They can then assign available workplaces to this shift based on organizational guidelines. These assigned
    workplaces can then be reserved for employees operating from the office during this shift.

    Shift owners can review and modify the details of the shifts that they own. They can also view workplace reservations and requests made for the shifts they own.

Workplace reservations

:   Using the information about available employees and workplaces, workplace managers can reserve areas and workplaces for employees. Workplace managers can also generate reservations for multiple employees at once. Both
    the employee and the workplace manager are notified of reservations through email.

    Employees can request workplace reservations when they want to return to the office. Using interactive floor plans, they can choose to reserve workplaces for a specified date range, a single day, or a few hours.
    Depending on your organizational guidelines, reservation requests might require an approval for confirmation.

    If the workplace profiles of all employees are set up, the application automatically assigns available workplaces for employees using the data stored in Workplace profile table.

    The Workplace Service Delivery provides more advanced workplace reservation options in the Workplace Reservation Management. For more information, see [Workplace Reservation Management](https://servicenow-prod.fluidtopics.net/_CvahJt7zNrCpH1eKQr4mQ "The ServiceNow Workplace Reservation Management application makes it easier for employees to reserve meeting rooms, conference rooms, desks, and any reservable workplace service from the Service Portal.").

Workplace tasks

:   Workplace managers can monitor maintenance activities that are scheduled in the workplace for each shift. They can also schedule planned or on-demand maintenance tasks, and generate reports to track the progress of
    these activities.

Workplace Dashboard

:   Using data visualizations, you can evaluate the availability of workplaces and occupancy levels of your office locations, and monitor the progress of workplace tasks on the workplace dashboard.

Workplace Case Management
:   As a workplace manager, you can enable employees to raise workplace-related requests. The Workplace Case Management application enables you to configure the services that employees use to raise their requests.

    As a case manager, you can manage the requests raised by the employees in the
    form of workplace cases. You can create task, sub-tasks as per requirement and perform various other actions. For more information, refer to [Workplace Case Management](https://servicenow-prod.fluidtopics.net/3OybbMcVqEBdn1e7XNsrLg "Fulfilling employee workplace requests involves multiple, complex back-end processes, including analyzing the requests for type and routing them to human or automated responses, approvals, or other tasks. The ServiceNow Workplace Case Management application makes these processes simpler and more efficient by letting you create pre-defined steps to fulfill requests.").

Visitor management
:   Manage visitors expected at the workplace. Register visitors and manage their visit, such as generating a visitor agreement and printing a visitor badge. For more information, refer to [Workplace Visitor Management](https://servicenow-prod.fluidtopics.net/fckrOotUVQYnjyEfF9BNBQ "Welcome your guests and off-site employees with a smoother, more hassle-free experience. Use ServiceNow Workplace Visitor Management to optimize your front-desk operations and welcome your guests and off-site employees. You can register visitors as well as pre-plan what they will require.").

Workplace moves
:   As a workplace manager, the application enables you to manage the move requests raised by employees. You can track the expected start date and the date by which a move must be completed. You can perform various other
    actions. For more information, refer to [Workplace Move Management](https://servicenow-prod.fluidtopics.net/hbkUlTYa7M4ffnfBqNcaEQ "The ServiceNow Workplace Move Management application enables your employees to relocate from one location to another without any hassle and without a required manual permission. Manage and fulfil employee move requests in simple steps.").

Workplace Central
: As a workplace manager, focus on all your main workplace activities in a single workspace, Workplace Central, to save time. Workplace Central is a workspace available on the Employee Center. It is a one-stop workspace from which you can check all the dashboards, perform space allocation activities, manage move requests, and manage reservations. For more information, refer to [Workplace Central](https://servicenow-prod.fluidtopics.net/D~y7Mk3YSqxgKLNMWowwHw "Maintain workplaces more efficiently using a single workspace, Workplace Central. As an admin, workplace manager, space planner, lease administrator, or lease manager, you can use the Workplace Central application to perform workplace-related activities like planning, monitoring, viewing, and optimizing workplaces in less time.").  
Note:  
In Workplace Core \[sn_wsd_core\] starting with version 2.19.0, the navigation path for Workplace Services Portal is not available in the application context search menu AllWorkplace Core. You can access the Workplace Service from the Employee Center portal home page. Select Workplace Service, Site safety. For more information, see [Workplace services on the Employee Center portal](https://servicenow-prod.fluidtopics.net/yMzErcgQ76G~yJl8CSZZ3A "Avail workplace-related services using the Employee Center portal. The Employee Center portal is a unified portal that brings all the employee-related services at one place.").

Workplace Core customers using Workplace Core starting with version 2.18.1 can access Workplace services portal from AllWorkplace CoreWorkplace service portalWorkplace Service Portal Home.

## Use with other Workplace Service Delivery applications {#workplace-service-delivery-overview__section_jm5_b3v_rlb}

Workplace Core is the core application of the ServiceNow®
Workplace Service Delivery. Use it along with other applications that are part of the suite. For information about other applications available in the suite, see [Workplace Service Delivery applications](https://servicenow-prod.fluidtopics.net/n4ywu0ry80o6PRvDrc3USQ "ServiceNow Workplace Service Delivery provides a suite of applications for improved employee experience and productivity. Download the ServiceNow Workplace Service Delivery Suite, ServiceNow Workplace Service Delivery Professional, or ServiceNow Workplace Service Delivery Enterprise to automatically install all the Workplace Service Delivery applications at once.")

All Safe Workplace suite
applications are available in
the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
* **[Workplace Service Portal](https://servicenow-prod.fluidtopics.net/dH25j0hjw8SSnE5gnLEQpw)**   
  The Workplace Service Portal is a self-service portal for employees, delivering workplace services from a central location. Employees can make reservations, view knowledge base articles, submit and review requests, and get help using virtual agent chat support.
* **[Workplace services on the Employee Center portal](https://servicenow-prod.fluidtopics.net/yMzErcgQ76G~yJl8CSZZ3A)**   
  Avail workplace-related services using the Employee Center portal. The Employee Center portal is a unified portal that brings all the employee-related services at one place.
* **[Virtual Agent for Workplace Service Delivery](https://servicenow-prod.fluidtopics.net/_xkjUImEEdLWRw3Rm_VUoA)**   
  Workplace Service Delivery provides you with delivered conversations in Virtual Agent, which is an automated chatbot that enables employees to request services or raise inquiries. The Virtual Agent is available on the Employee Center where employees can find all their workplace-related information.

*[\>]: and then