Emergency Self Report
Summarize
Summary of Emergency Self Report
The ServiceNow® Emergency Self Report application enables users to notify their organization of their health status during a crisis and facilitates a safe return to work. This digital workflow streamlines reporting and data analysis, enhancing communication and tracking compared to traditional methods. It supports various roles within an organization, allowing tailored views for users, managers, and response teams.
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Key Features
- Guided Setup: Implement the Safe Workplace suite apps via a structured sequence of tasks found in Guided Setup.
- User Reporting: A menu-driven interface allows users to report and update their health status to managers and the global response team.
- Manager Oversight: Managers can monitor team health status, reassign work if necessary, and submit reports on behalf of users without access.
- Response Team Dashboard: Response teams have access to an overview dashboard for all self-reported users, allowing for data sorting and analysis.
- HR Task Management: HR tasks are automatically created when users self-report, allowing response teams to manage crisis-related HR needs.
Key Outcomes
By utilizing the Emergency Self Report application, organizations can improve health status reporting and tracking during emergencies. Users can efficiently report their health data, managers can oversee team readiness, and response teams can analyze overall health trends to ensure a safe working environment. The application supports compliance with legal obligations while providing a structured approach to managing emergencies.
During a crisis, the ServiceNow® Emergency Self Report application gives users a way to notify their organization of their health status. It also provides a workflow for qualified users to safely return to work. Managers and response teams can track user reporting.
In contrast to email or phone reporting and manual data consolidation, Emergency Self Report provides a digital workflow that captures and automatically rolls up user reporting data for analysis and action. The application offers benefits for various people within the organization, with different views displayed for various roles.
- Use guided setup to implement Safe Workplace suite apps
- The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to . For more information about using the guided setup interface, see Using guided setup.
Users can report their status
If ServiceNow® Contact Tracing is installed, a case is created automatically for a user who self-reports as being in quarantine. If an active case exists for the user at the time of reporting, a note is added to the case for the self-reporting.
Managers can monitor the status of their teams
Managers can view a summary of their team’s reported status and the details of an individual person. They can reassign an affected user’s work to others on the team if the work is tracked in the ServiceNow instance. If users don't have access to the application, the manager can submit a report on their behalf.
Response teams can view the status of all teams
Response teams can view an overview dashboard that summarizes the status for all self-reported users. Data can be viewed and sorted in multiple ways for analysis and action.
Response team can work with HR tasks
HR tasks are created when a user self-reports. Each HR task is associated with a self-reported crisis task. The response team member can navigate to to view the list.
HR tasks do not have a specific workflow associated with them. They are created in the Open state, and closing the associated crisis task does not affect the HR task. Your organization can determine how to use or manage HR tasks, if at all. Review the HR task form to determine whether it can be of use within your response strategy.
Use with other Emergency Response Management applications
Emergency Self Report was originally developed to monitor and aid in stopping the community spread of COVID-19 among users. It is part of the suite of ServiceNow® Emergency Response Management applications built on the ServiceNow AI Platform® to assist companies in their emergency response efforts. With the Emergency Exposure Management application, you can identify users who might have been exposed. You can then contact affected users through the Emergency Outreach application. Both applications are available in the ServiceNow Store.
Emergency Response Management for federal customers
Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.
| Type | Instructions |
|---|---|
Commercial on-premise |
Visit the ServiceNow® Store to download and install the application. |
Federal hosted |
See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
Federal on-premise |
If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
On-premise |
See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information. |
Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations’ specific requirements.
Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.