---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Review visitor policies

# Review visitor policies {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review the workplace policies before your visit, then accept or decline the policies.

## Before you begin

Role required: none

## About this task

Warning:  
The steps in this topic describe the behavior in Workplace Visitor Management version 1.19 or earlier. In Workplace Visitor Management version 2.0.0 or later, the Read and sign policies and Decline policies buttons have been removed from visitor emails. You can acknowledge policies on the visitor portal, or during the check-in process on a kiosk.

When you register a visit to a workplace, or if someone creates a visitor
registration on your behalf, you might receive an email about reviewing the
workplace policies. You can review and accept the policies based on your
preference.  
You can also accept the policies on the Workplace Services Kiosk during the visitor check-in process. For more information about the kiosk check-in process, see [Check in using an invite](https://servicenow-prod.fluidtopics.net/GXQ3s~Vsj6He4VJXHVTAeg "Check in as a visitor by using an invite from an employee. If visitors have an existing invite, they can check in to the kiosk using their passcode, email, phone number, or name.").  
Note:  
If you accept the policies before your visit, the policies aren't displayed during the kiosk check-in process.

## Procedure

1. Open the email that you received about the workplace policies.
2. Accept or decline the visitor policies based on your preference.

   | Choice | Steps |
   | Accept the policies | 1. In the workplace policies email, select Read and sign policies. The Visitor Policies page opens with details about all visitor policies. 2. Review the policies, then select Agree. Based on the configuration set by the admin, you might have to add a signature to agree to the policies. {#review-visitor-policies__substeps_cj4_nrw_tfc} |
   | Decline the policies | You can decline the policies from the email by selecting Decline policies. You can also decline the policies after reviewing them on the Visitor Policies page by selecting Decline. A page opens confirming that you have declined the policies. You can review the policies again by selecting Go back. |
   |-|-|

   {#review-visitor-policies__choicetable_if1_vtw_tfc}
**Related concepts**   

* [Adding visitors](https://servicenow-prod.fluidtopics.net/iLkgfUlLCfQMXZt12fIc2g#adding-visitors "Add a single visitor or upload a file with details of multiple visitors.")  
**Related tasks**   

* [Use the host portal](https://servicenow-prod.fluidtopics.net/2GKR_HiwCeuLRRwE24CsHA "Use the host portal to create, view, and manage visits; add visitors and optional co-hosts.")
* [Make a visitor registration](https://servicenow-prod.fluidtopics.net/6hRnl8isy1c4GW9H84K7wQ "Pre-plan your visitor or off-site colleagues visit. Specify their visit details like date, time, location, and more.")