---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Receptionist portal

# Receptionist portal {#ariaid-title1}

Release version: Australia  
Updated March 11, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the receptionist portal to view and manage visitor activity in your organization.

The receptionist portal is a dedicated interface for the front-desk staff. The portal displays a dashboard with real-time view of all visitor activity at a given building or campus. As a receptionist, you can see the full lifecycle of
every expected or active visit for the current day, organized across status columns: Expected, Checked-in, Checked-out, Others, and any custom columns configured by the workplace administrator. You can use the search bar to locate
visitors by name, email, host name, or company. You can also use the date navigator to view past or future visits.

Each visitor card on the dashboard displays the visitor name, email, host, the expected or actual visit time, and status like Pre-check pending or Pre-check done. The cards display the most relevant action button for the current state
and the details panel contains a context menu for additional actions. For example, a check-in button is displayed for expected visitors who have completed pre-check tasks; an option to mark the visitor as no show is available in the
context menu.

As a receptionist, you can perform the following actions:

* Capture visitor details
* Take the visitor's picture with an integrated camera
* Collect policy acknowledgments from the visitors
* Print visitor badges
* Break check-out and check-in for multi-part visits
* Take bulk actions like batch printing of visitor badges

{#receptionist-portal__ul_dvm_pvd_43c}   

**Related concepts**   

* [Visitor registration](https://servicenow-prod.fluidtopics.net/K43gD59eGiIb62PnOC2ObA "As an employee, the Workplace Visitor Management application enables you to register visitors in advance.")
* [Host portal](https://servicenow-prod.fluidtopics.net/d7NIXdALTouPIwJuZXm98Q "Use the host portal to manage visits and visitors.")
* [Visitor portal](https://servicenow-prod.fluidtopics.net/T7dHf1UrRyMsiPUXYDYWEw "Use the visitor portal to manage your visits, complete pre-check tasks, and manage personal data.")