---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Working with Case management

# Working with Case management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage your workplace cases using the Case management workspace. Monitor the progress of the cases, update the cases and perform other actions.  
Important:  
You need the case manager \[sn_wsd_case.manager\] role to access the Case management module.
* **[Manage workplace cases using Case management](https://servicenow-prod.fluidtopics.net/G7Qr1qXmrllnG8ezIxl7_g)**   
  Monitor the workplace cases requested in your organization at any time using the Workplace Central Case management workspace.
* **[Work on a workplace case using Case management](https://servicenow-prod.fluidtopics.net/RUbWivESWpAkt18OVQZdJg)**   
  Update, edit, or resolve a workplace case at any time from a single workspace using the Workplace Central Case management workspace.
* **[Create a workplace service case](https://servicenow-prod.fluidtopics.net/ztdHVIKyODKNVOj46TFMOg)**   
  As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.
* **[Create a child case and a child task](https://servicenow-prod.fluidtopics.net/4SFAPgiIB0ENnAZjtiknzg)**   
  As a case manager, to fulfill a case, you can create a child case and also a child task using the workspace.
* **[Print a workplace case](https://servicenow-prod.fluidtopics.net/S7jFFLW7xeNpOKZCcYbYpg)**   
  As a case manager, apart from managing workplace cases, you can also print a workplace case using the Workplace Central Case management workspace.
* **[Managing print case](https://servicenow-prod.fluidtopics.net/co5TifEsdygx7OnpR4UJAA#manage-print-case)**   
  Filter workplace cases using criteria such as Short Description, Workplace Location, or other relevant fields to generate a consolidated report using the Workplace Central Case management workspace.
* **[Cancel or delete a case](https://servicenow-prod.fluidtopics.net/wQrgQSfzOnmhy0GISNxxGw)**   
  As a case manager, cancel a workplace case at any time if it's no longer required. As an admin, delete a case record completely from the application if it's no longer required.
* **[Manage workplace cases in calendar view in Workplace Central](https://servicenow-prod.fluidtopics.net/VshBrjdSGtqe12C435tmTA)**   
  The Calendar view in Workplace Central enables case managers and case agents to view and manage assigned cases in a color-coded, week-based layout. Cases are organized chronologically by date field and can be filtered, grouped, and navigated by time zone.
* **[Manage workplace cases in List view in Workplace Central](https://servicenow-prod.fluidtopics.net/EVpziD~Boy_1Bwgxs~s~Eg)**   
  The List view tab provides a traditional list view of cases in Workplace Central.
* **[View Facility Assets in Workplace Central](https://servicenow-prod.fluidtopics.net/l~Z1ivkavKAaI~SeSKb3TQ)**   
  Use the Facility Assets list to look up an asset and its related cases without leaving Workplace Central.

**Related concepts**   

* [Creating custom lists on Workplace Central](https://servicenow-prod.fluidtopics.net/8QAhQgLoDsci~q0WKk5iPQ "You can create custom lists using the Lists module on Workplace Central. You can create a custom list by using existing lists from Workplace Central, or by using a system table.")
* [Working with Space Planning](https://servicenow-prod.fluidtopics.net/NWFAx0j~ylcPFlu0PFwHmw "Manage core functions like space hierarchy, neighborhoods, and user assignments.")
* [Working with Space Optimization](https://servicenow-prod.fluidtopics.net/6BTdYZky63S03vFXmWklog "Perform space optimization-related actions such as creating scenarios, approving scenarios and more.")
* [Working with Schedule Planning](https://servicenow-prod.fluidtopics.net/9sedxQaBQYmBxGlQzN1ogw "Create and execute schedule plans to assign workspaces to your employees.")
* [Working with Workplace Analytics](https://servicenow-prod.fluidtopics.net/zKOi8Ho3DWwwOI6hYU918w "As a workplace manager or administrator, use the Workplace Analytics dashboard to access key metrics for space optimization, maintenance management, lease administration, and Occupancy Insights to help you make effective decisions.")
* [Working with Move management](https://servicenow-prod.fluidtopics.net/8UK4KzQbm2nJHH8Klo8Htg "Create, monitor, and work on move projects created to schedule move requests. Work on the project using the move scheduling feature and monitor multiple move requests simultaneously.")
* [Working with Event planner](https://servicenow-prod.fluidtopics.net/g4e4tE0_IEiMjXlW_e_8gA "Monitor all the reservations created in your organization from a single workspace. Create a reservation, open a reservation, schedule a reservation to another time or move to another location. Open the Location directory portal from the Event planner home and the Scheduled view.")
* [Working with Kiosk Indoor Mapping](https://servicenow-prod.fluidtopics.net/H2XSC1Ir79FBmFMmG0uIyg "Create indoor maps and configure map elements for Workplace Services Kiosk.")