---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use generative AI skills

# Use generative AI skills {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the integration of generative AI with Health and Safety Incident Management to summarize incident patterns.

The generative AI skills can be used with Health and Safety Incident Management when com.snc.sn_hs_gen_ai plugin is installed.
* **[Summarize a safety incident by using ServiceNow Otto for Health and Safety](https://servicenow-prod.fluidtopics.net/ORrDYS8Lkr6TZ8IpcSZP6w)**   
  Generate a summary from the fields that you selected on the safety incident and quickly understand the incident context by using the Health and Safety incident summarization skill in the ServiceNow Otto for Health and Safety application.
* **[Incident pattern analysis](https://servicenow-prod.fluidtopics.net/~6Ib6CiBp4yD_Vxnw2jmNA)**   
  The incident pattern analysis tool automatically detects recurring patterns across health and safety incidents.
* **[Conversational AI Health and Safety incident or observation report](https://servicenow-prod.fluidtopics.net/Muka~ucs8nuOcMKIUYMZ8w)**   
  Use the ServiceNow Otto panel conversational interface to report Health and Safety incidents and observations that enables you to engage with live agents, virtual agents, or both.
* **[Generate and manage AI‑suggested safety actions in Action planner](https://servicenow-prod.fluidtopics.net/MDzFaN4b9iDyYRlFot849w)**   
  Generate AI-suggested safety actions in Action planner to quickly identify and create corrective measures for Health and Safety records.