---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Moveworks chatbot fields

# Moveworks chatbot configuration fields {#ariaid-title1}

Release version: Australia  
Updated April 24, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Field reference for the Moveworks web chatbot record and the internal setup record that Employee Slate for Moveworks uses.

## chatbot record fields {#empworks-moveworks-chatbot-fields__section_chatbot_fields}

{#empworks-moveworks-chatbot-fields__table_chatbot_fields__entry__2}

| Field | Description |
|-|-|
| Channel | Set to Moveworks web chat for the Employee Slate surface. |
| Selected connector | Set to Moveworks web chat. |
| Bot ID | Enter `1234`. The Moveworks Setup application replaces this placeholder with a randomized numerical value after you save the record. |
| Bot name | Unique identifier for the chatbot. The recommended pattern is `<org-name>-employee-slate-web-chat`. |
| Bot friendly name | Customer-facing display name for the assistant. The default placeholder is Moveworks` Assistant`. |
| Channel configuration | Set to Moveworks web chat bars. The system generates this value automatically when you save the record. |
| Surface | Set to Unified Front Door. This value is required so that Employee Slate renders the chatbot. |
| File attachment | Turn on this control so that employees can attach files in the Moveworks chat. |
[Table 1. Moveworks chatbot fields]

{#empworks-moveworks-chatbot-fields__table_chatbot_fields}

## Internal setup fields {#empworks-moveworks-chatbot-fields__section_internal_setup_fields}

{#empworks-moveworks-chatbot-fields__table_internal_setup_fields__entry__2}

| Field | Description |
|-|-|
| Chatbot | The chatbot record that this internal setup applies to. |
| User Inbox | Turn on this control to activate the notifications experience for the chatbot. |
| Connector | Select the ServiceNow connector that replicates ServiceNow users into the Moveworks identity roster. The default label is snow. |
| Trusted issuer | Enter the ServiceNow instance URL. The trusted issuer lets Employee Slate and the Moveworks assistant authenticate. Add multiple trusted issuers if you deploy the same chatbot across multiple ServiceNow instances. |
| Universal Assistance suggested prompts | Enter up to four suggested prompts on the Employee Slate home page. The Moveworks Setup application enforces a character limit on each prompt. |
[Table 2. Moveworks internal setup fields]

{#empworks-moveworks-chatbot-fields__table_internal_setup_fields}
**Related tasks**   

* [Configure the Moveworks chatbot](https://servicenow-prod.fluidtopics.net/23NlpS9WtOQOb4~p3W_4iA "Configure the Moveworks chatbot in the Moveworks Setup application. EmployeeWorks then renders the Moveworks AI Assistant, ingests identity from ServiceNow, and authenticates employees.")