Managing ServiceNow for Microsoft Teams and Microsoft 365
Customize and manage different ServiceNow® for Microsoft Teams or Microsoft 365 integrations both for Employee Experience and Agent Experience, as required.
Important:
- From IT Service Management for Microsoft 365 (version 2.6.7), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.
- From HR Service Delivery for Microsoft 365 (version 3.3.6), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.
For upgrading existing Microsoft Teams capabilities to Microsoft 365 applications, see Integrating ServiceNow with Microsoft 365 applications for Employee Experience.