---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Experience journey and use cases

# EmployeeWorks Web App use cases {#ariaid-title1}

Release version: Australia  
Updated April 24, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Use the Moveworks AI assistant, specialized assistants, Enterprise Search, and the interactive split view to handle daily work tasks. Available on web and mobile.

You can use the Moveworks AI assistant to handle real work tasks throughout your day. You can use the assistant for similar tasks for your role.{#empworks-experience-journey__empworks-experience-journey-para-1}

## Update personal records in conversation {#empworks-experience-journey__section-update-records}

To update your personal information:

* Ask the assistant to update your home address and add an emergency contact by providing the details through the chat.
* Review the revised edits the assistant shows you.
* Confirm the changes so both records update in SAP SuccessFactors at the same time.
* Access helpful resources like the employee handbook and payroll information that the assistant displays suggestions for. Moving across state lines often affects your benefits.

{#empworks-experience-journey__ul_dbn_k5r_bjc}

See [Update personal records with the AI assistant](https://servicenow-prod.fluidtopics.net/8bRXH7TxrIvo5tDMrRKe8Q "Update personal records such as home address and emergency contact in one conversation with the AI assistant. You don't log in to a separate HR system or file a ticket.").

## Research a prospect and generate an artifact {#empworks-experience-journey__section-research}

To prepare for a meeting with a manufacturing prospect such as Atlas Industrial Group:

* Ask the assistant for industry context.
* Choose to search externally if your company internal sources don't have what you need.
* Get key themes with citations, like workforce pressure, supply chain volatility, and operational efficiency.
* Ask the assistant to find relevant case studies from SharePoint in the same conversation.
* Request an NDA for your prospect contact.
* Review the pre-filled document with all the contact information and confirm before sending it through DocuSign.

{#empworks-experience-journey__ul_ebn_k5r_bjc}

See [Research prospects and generate artifacts with the AI assistant](https://servicenow-prod.fluidtopics.net/0y4kIkKzhGX1ATrVY3yLag "Use the AI assistant to research a prospect, pull internal case studies, and generate a ready-to-send document. Complete these tasks in one conversation with opt-in access to an external large language model.").

## Submit a request in the split view {#empworks-experience-journey__section-splitview}

To submit a remote work request:

* Ask the assistant about your request.
* Get an answer and explanation if your request exceeds standard allowances and needs manager approval.
* See the request form open in a side panel next to your chat.
* Fill it out and submit it without leaving the conversation.

{#empworks-experience-journey__ul_fbn_k5r_bjc}

When you ask about equipment policies for a new hire, you can:

* See the full policy open in the side panel.
* Check at a glance whether a specific monitor is covered.
* Verify if you need manager approval.
* Confirm whether you're within the ordering time frame.
{#empworks-experience-journey__ul_gbn_k5r_bjc}

## Search across connected sources {#empworks-experience-journey__section-search}

You can search across knowledge base and content from Enterprise Search. You get results from all your connected sources with an AI summary at the top. Use filters for source, date, and type. You can:

* Select Dive Deeper to continue the conversation with the AI assistant.
* Ask <kbd class="ph userinput">who the presales expert is for manufacturing demos</kbd> and the assistant shows you the relevant information from content sources such as SharePoint.

{#empworks-experience-journey__ul_hbn_k5r_bjc}

See [Search enterprise content with Enterprise Search](https://servicenow-prod.fluidtopics.net/nc5Lje_lFzl_b~2xAPdkuA "Use Enterprise Search for granular discovery across every connected source at the same time. Enterprise Search provides an AI-generated summary, filters for source, date, and type, and a Dive Deeper handoff to the AI assistant.").

## Stay one message away, everywhere {#empworks-experience-journey__section-omnibar}

You find the same chat bar on every page in Employee Slate. You can get help with just one message from any location. This includes the home page, Enterprise Search, your personal canvas, the org chart, and Tasks and requests.

## Portal and mobile support {#empworks-experience-journey__section-home-page}

You can manage all your work routines using the same AI assistant apps in portal and mobile.

* Check your to-do items, access quick links, and browse catalog items from widgets around the chat bar.
* Read company news, see popular content, and view the holiday calendar.
* Find specialized assistants and your chat history in the left panel, along with Enterprise Search, My Canvas, Tasks and requests, and the org chart.
* Expand the notification panel to see announcements, pending approvals, and ticket updates all in one place.
* Continue your conversations with the same context.
{#empworks-experience-journey__ul_cbn_k5r_bjc}
**Related concepts**   

* [EmployeeWorks Web App](https://servicenow-prod.fluidtopics.net/n7UElI5TYmbaUXdy71pnIw "Employees search and take action across ServiceNow workflows and connected business applications from one AI front door on web and mobile.")
* [Moveworks AI assistant capabilities](https://servicenow-prod.fluidtopics.net/oQwRSlab6K7F2iKgMT2JmQ "You can handle work tasks, find information, and get things done faster with the Moveworks AI assistant. Chat naturally to update records, search company content, get answers, and complete requests without switching between different systems.")