---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Email notification layout

# Email notification layout for HR Service Delivery notifications {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the email notification layout and template shipped with the Employee Experience Foundation (com.snc.sn_ex_emp_fd) plugin to deliver HR notifications. Apply the layout to email notifications to elevate the look and feel,
and deliver branded notifications.

The Employee Experience Foundation (com.snc.sn_ex_emp_fd) plugin is installed as a dependent plugin with Employee Center or Employee Center Pro. However, you can still independently install the plugin from ServiceNow Store.  
By default, the following email notifications use the Employee notification layout. You can choose to modify the email body or use them as provided.{#email-notification-hr__table_lpj_fw5_dsb__entry__3}

| Notification name | Used for | Recipient |
|-|-|-|
| HR case opened Note: By default, this notification is in False state. Set it to True to start using this email notification. | Sends an email notification when an HR case is created. | Opened for |
| HR case closed Note: By default, this notification is in False state. Set it to True to start using this email notification. | Sends an email notification when an HR case is marked as complete. | Opened for, Watch list |
| Comment left on HR case Note: By default, this notification is in False state. Set it to True to start using this email notification. | Sends an email notification when comments are added to an HR case. | Opened for, Watch list |
[Table 1. Email notifications for HR Service Delivery]

{#email-notification-hr__table_lpj_fw5_dsb}  
Important:  
These email notifications are automatically set up for new users. Existing users must upgrade or install the Employee Experience Foundation plugin to enable these notifications.