---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use

# Using Legal Request Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Employees can submit a legal request to seek services from the legal department and track its status.

## Overview of using Legal Request Management {#submitting-legal-request__cf-using-parent-workflow}

To submit and track legal requests refer to the following tasks.
* **[Submit a legal request](https://servicenow-prod.fluidtopics.net/Aa4giAxAqiFAflUBsPGKPA)**   
  Submit a legal request for yourself or on behalf of another user to seek services from the legal department.
* **[Triage legal requests agentic workflow](https://servicenow-prod.fluidtopics.net/9U6Wt840ilA9IC56nR0cdg)**   
  Use the Triage legal requests agentic workflow to predict the appropriate legal category and to initiate a transfer after a confirmation from the legal fulfiller or group manager.
* **[View and track legal request details](https://servicenow-prod.fluidtopics.net/~~4lQCuMUF7wt4mYLgvqSA)**   
  View the details of a legal request after it has been submitted and track request activities.
* **[Update a submitted legal request](https://servicenow-prod.fluidtopics.net/okPkpxZPVGeG9~qeFhx1PA)**   
  Update request details, add comments, or upload documents in a legal request you submitted while it is still in the New or Assigned state. You can cancel a submitted request irrespective of its state.
* **[Summarize a legal request or matter by using ServiceNow Otto for Legal Service Delivery (LSD)](https://servicenow-prod.fluidtopics.net/0kMknj6OdXg1iduwOP_xQw)**   
  Generate a summary from the fields that you selected on the legal request or matter record and quickly understand the request context by using the Legal Request or Legal Matter summarization skill in the ServiceNow Otto for Legal Service Delivery (LSD) application.
* **[Generate Q\&A search results](https://servicenow-prod.fluidtopics.net/AWtScGZmLyfLtVYozKpgrw)**   
  Generate actionable search results from knowledge article results in Legal Counsel Center, Employee Center, and global search by using Q\&A Genius Results in ServiceNow Otto for Legal Service Delivery (LSD).
* **[Reopen a closed legal request](https://servicenow-prod.fluidtopics.net/WVfG9wOvg0EMjjzwweAfjQ)**   
  Reopen a request if you're not satisfied with the resolution given by the legal team.
* **[Managing legal requests](https://servicenow-prod.fluidtopics.net/05Z1~J08iwCd3cCtF6SOKA)**   
  As a member of the legal department, you work on legal requests submitted by employees to resolve their issues or to answer their queries.