---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure ServiceNow Otto Panel Platform Agent

# Configure ServiceNow Otto Panel Platform Agent {#ariaid-title1}

Release version: Australia  
Updated October 5, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Administrators can enable conversational features by setting up the ServiceNow Otto® panel, mapping user intents to workflows, and connecting agents to relevant knowledge graphs for reservations, connectors, and utilization.

## About this task

Workplace users can use the ServiceNow Otto Panel-Platform by configuring the ServiceNow Otto for WSD. ServiceNow Otto for Workplace Service Delivery (WSD) can be configured to handle queries about reservations, connectors, and utilization. The ServiceNow Otto® Panel Platform application provides conversational experiences for Workplace Service Delivery flows.

For more information about ServiceNow® Otto for Virtual Agent, see [ServiceNow Otto for Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-in-va-landing&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

## Before you begin

Make sure that you have installed the following applications from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home):

* AI Agents for Workplace Service Delivery
* Workplace Reservation Management

{#configure-now-assist-panel-platform-agent__ul_odq_nng_hcc}

Role required: admin

## Procedure

1. Navigate to AllConversational InterfacesAssistants.
2. From the LLM Assistant list, select ServiceNow Otto Panel-Platform Agent (default).
3. On the Now Assist Panel - Platform (default) form, navigate to ServiceNow Otto skills.
4. In the Conversational skills section, make sure to select the AI agents ServiceNow Otto® skill.
5. Navigate to Display experience and select Unified Navigation app shell agent experience from the Add agent experience drop-down list.
6. Navigate to other tabs and review the details.
7. Select Save and activate.

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