---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Reference

# Reference for ServiceNow Otto for HR Service Delivery (HRSD) {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about user roles, tables, and default configurations in ServiceNow Otto for HR Service Delivery (HRSD).
* **[Sensitivity detection filters mapping](https://servicenow-prod.fluidtopics.net/lfvYIBti5O~b7e1TgQmT~Q)**   
  The `sys_gen_ai_filter` table includes eight out-of-the-box filters that determines which topics are regarded as sensitive. Each filter is mapped to an HR service that is used to create a case and a chat queue.
* **[Components installed with ServiceNow Otto for HRSD -- Galileo Inside](https://servicenow-prod.fluidtopics.net/etH1vDhgT7sMSRt7RVW2uA)**   
  Information about the roles and scheduled jobs that are installed.
* **[Components installed with voice](https://servicenow-prod.fluidtopics.net/gT4PjWdjqbLakT2GZY808w)**   
  Information about the roles, tables, and scheduled jobs that are installed with Voice Agents.