--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Explore # Exploring ServiceNow Otto for Employee Center Pro {#ariaid-title1} Release version: Australia Updated August 6, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring ServiceNow Otto for Employee Center Pro ServiceNow Otto for Employee Center Pro enhances employee engagement and productivity by delivering a clean self-service layer integrated with Employee Center Pro. It offers conversational assistance, enterprise-grade AI-powered search, and a unified portal experience across multiple departments and devices. Show full answer Show less Employee Center Pro acts as a multi-department employee destination that extends beyond traditional service delivery. It includes tools for employee communication, content publishing, campaigns, and communities, enabling employees to stay informed, engage with leadership and peers, and quickly find answers across the enterprise. ## Key Features * **AI Search:** Provides a powerful, consumer-grade search experience that indexes data from ServiceNow AI Platform records and external sources to deliver relevant results across applications. * **Now Assist Framework:** Supports conversational interactions within Employee Center Pro for employee or requester conversations, though additional Now Assist products may be required for full AI agent capabilities. * **Extensible Service Delivery:** Scales from single to multi-department use cases with specialized widgets and a best-in-class homepage designed to streamline multi-department task management. * **Employee Engagement and Communication:** Enables targeted communications, news updates, and cross-enterprise collaboration to keep employees informed and connected. ## Practical Benefits for ServiceNow Customers * **Improved Productivity:** Employees spend less time searching for services and information due to unified, AI-enhanced search and a consolidated portal experience accessible on any device. * **Enhanced Self-Service:** Users can easily find and engage with services across departments, reducing dependency on support teams and increasing efficiency. * **Scalable and Flexible:** Organizations can progressively expand their service delivery from simple to complex multi-department scenarios with tailored widgets and configurations. * **Conversational Assistance:** Provides employees with natural language interactions to assist with routine queries and tasks within the Employee Center Pro environment. ## Next Steps To implement or configure ServiceNow Otto for Employee Center Pro, customers should explore the configuration options for AI Search, Now Assist, and portal settings. This enables tailoring the solution to organizational needs and maximizes employee engagement and productivity. ServiceNow Otto for Employee Center Pro provides a clean employee engagement layer, and offers self-service capabilities, conversational assistance, and enterprise search across multiple applications. ## ServiceNow Otto for Employee Center Pro overview {#na-emp-center-pro-exploring__cf-exploring-parent-overview} ServiceNow Otto for Employee Center Pro is layered with Employee Center Pro, a multi-department employee destination site that drives employee engagement and productivity. This layer improves productivity, efficiency, and self-service while empowering your users to search more effectively. AI Search, which enables your users to have a powerful consumer-grade search experience. Employee Center Pro : Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools including content publishing, campaigns, and employee communities. Unified portal experience : improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the portal, access to information and services across all departments are made simple and can be accessed through any device. Extensible service delivery platform : Organizations can easily scale from a single to a multi-department service delivery use case that includes best-in-class home page and specialized widgets designed for multi-department tasking. Employee engagement and communication : Employees stay informed on news and events, engage with coworkers and leaders, receive targeted communications, and find cross-enterprise answers. ServiceNow Otto : ServiceNow Otto is a growing cross-platform family of generative AI features, which are tasks that a large language model (LLM) can perform. : A skill delivers a feature plus the use case to the user. An example of a skill is chat summarization within a customer workspace. These products provide features and skills that are tailored to meet the needs of users in different workflows. Now Assist Framework : The Now Assist framework is supported across the ServiceNow AI Platform. Note: Now Assist for Employee Center Pro only provides employee or requester conversations and might require other Now Assist products to deliver AI agents or other related features. AI Search : Enables you to provide consumer-grade search experiences for your users. AI Search architecture : The AI Search index stores data from ServiceNow AI Platform records or external sources and makes that data available for users to search in multiple applications. Search query features use ServiceNow AI Platform technologies to improve the search user experience. AI Search configuration : Search administrators configure AI Search indexing and search settings in indexed sources, search sources, search profiles, and search application configurations. ## What to explore next {#na-emp-center-pro-exploring__cf-exploring-parent-links} To learn more about configuring ServiceNow Otto for Employee Center Pro, see: [Configuring ServiceNow Otto for Employee Center Pro](https://servicenow-prod.fluidtopics.net/mOSSIdv9TGYA2haSDB8HqA "Guidance for setting up ServiceNow Otto for Employee Center Pro.")