---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Send an email notification after reassignment

# Send an email notification after reassignment {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
After you reassign an agent to an HR case, you can send an email to notify the
agent.

## Before you begin

Role required: sn_hr_core.case_writer

## Procedure

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. Select a case for which you want to send an email.
3. Select the Search icon (![]()) next to the Assigned to field.
4. Select an agent.
5. Select the Open record icon (![]()) next to the agent's name.  
   The agent's details are opened in a new tab.
6. In the Email field, select the Email icon (![]()).
7. Add a Subject line and compose the mail in the space provided.
8. Select Send.

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