---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure notification templates to send email

# Configure notification templates to send email {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure notification templates that agents can use to compose and send emails during a critical
event.

## Before you begin

Role required: email_client_admin

## Procedure

1. Navigate to AllEmail ClientEmail Client Templates.
2. Select New to add an email template or edit an existing email template.
3. Fill the form and draft the content for the template. For more information on email templates, see [Email templates](https://www.servicenow.com/docs/access?context=c_EmailTemplates&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
4. Select Submit.

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