Configure Now Assist for HR - Galileo Inside

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable users to access functionality and benefits of the Now Assist for HR - Galileo Inside [sn_hr_na_galileo] plugin by completing a short installation and configuration process.

    Before you begin

    Obtain the API key from The Josh Bersin Company.

    Role required: sn_hr_na_galileo.admin

    Procedure

    1. Install the Now Assist for HR - Galileo Inside (sn_hr_na_galileo).
      For information about the installation process, see Install Now Assist plugins.
    2. Input your Josh Bersin credentials into your ServiceNow instance.
      1. Navigate to All > IntegrationHub > Credentials.
      2. Select Galileo Inside API Key.
      3. In the API Key field, delete the placeholder value and enter the API key you received from the Josh Bersin company.
      4. Select Update.
    3. Load Galileo data into your ServiceNow instance.
      1. Navigate to All > System Definition > Scheduled Jobs.
      2. Select Fetch and Index Galileo data.
      3. Select Execute Now.
        The process to fetch and index the Galileo data takes between two to four hours. After four hours, check the sn_hr_gen_ai_external_content_connector_metadata table for a record to confirm the indexing result.
      When the scheduled job is done, the Galileo data is available to users with the n_hr_na_galileo.read or n_hr_na_galileo.admin roles.

    What to do next

    Next, assign the sn_hr_na_galileo.read role to users to enable them to interact with Now Assist for HR - Galileo Inside.