---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Conversational authoring for announcements

# Conversational authoring for announcements {#ariaid-title1}

Release version: Australia  
Updated April 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Now Assist Chat to create Employee Slate announcements through natural language prompts and AI-assisted content generation.

Conversational authoring with Now Assist Chat streamlines the announcement creation process by using natural language prompts and AI-generated content. Content managers can create announcements by describing their intent to the AI assistant, which then generates draft content based on existing knowledge articles or catalog items.{#eslate-conversational-authoring-announcements__conversational-authoring-announcements-para-1}


## How conversational authoring works {#eslate-conversational-authoring-announcements__section_how_it_works}

The conversational authoring process follows a structured flow that guides content managers from initial prompt to published announcement:

* The content manager provides a natural language prompt to Now Assist Chat, including an article ID, link, or context from an open knowledge article or catalog item.
* The AI assistant processes the referenced content and generates an announcement draft using text and images from the source material.
* The assistant requests additional details from the content manager, such as target audience and scheduling preferences.
* The content manager enters the authoring edit mode to review, adjust, and finalize the announcement before publishing.
{#eslate-conversational-authoring-announcements__ul_xvx_vn2_bjc}

## AI content generation {#eslate-conversational-authoring-announcements__section_content_generation}


When creating announcements from existing content, the AI assistant automatically extracts and transforms relevant information:

* Headlines: Generated from the source article title or catalog item name
* Body text: Summarized from the first paragraph or description of the source content
* Images: Inherited from the source content when available
* Links: Automatically configured to link to the source knowledge article or catalog item
* User criteria: Inherited from the source content audience targeting  
  Note:  
  User criteria is only applicable to announcement flows targeting catalog/KBs.

## Human review and editing {#eslate-conversational-authoring-announcements__section_editing_and_review}

All AI-generated announcements are drafts that require human review before publishing. Content managers can modify any aspect of the generated content, including:

* Headline and body text for tone and accuracy
* Image selection and focal point positioning
* Content priority and publishing schedule
* Audience targeting and chat promotion settings

This review process helps maintain content quality and alignment with organizational communication standards.

## Usage guidelines {#eslate-conversational-authoring-announcements__section_best_practices}

When using conversational authoring for announcements:

* Provide clear, specific prompts that include the article ID or link to the source content
* Review all generated content for accuracy, tone, and alignment with organizational policy
* Verify that inherited user criteria and audience targeting meet your communication goals
* Test image focal points across different display contexts before publishing
* Consider staggering chat promotions to avoid overwhelming communication channels