---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Enable Natural Language Understanding model for Universal Request topic

# Enable Natural Language Understanding model for Universal Request topic {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Apply the Natural Language Understanding vocabulary in the Universal Request application to help the system to understand human-expressed language.

## Before you begin

Role required: admin

To use the Universal Request topic for your chatbot conversations, select and enable the Natural Language Understanding (NLU) model. For more information, see [Configure Natural Language Understanding in Virtual Agent](https://www.servicenow.com/docs/access?context=configure-nlu-settings&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

## Procedure

1. Navigate to AllCollaborationVirtual AgentGeneral Settings.
2. On the NLU Settings tab, select Enable NLU in Virtual Agent to make it active.
3. Select <kbd class="ph userinput">ServiceNow NLU</kbd> in the NLU service provider drop-down list.
4. Select Save.

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