---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Universal Request integration

# Configure Universal Request integration with Microsoft Teams {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Complete the following procedures to configure the Universal Request integration with Microsoft Teams.
* **[Set up Virtual Agent for Universal Request integration with Microsoft Teams](https://servicenow-prod.fluidtopics.net/skoj8wgAKhSqXmJMRPIr9w)**   
  Publish the default Virtual Agent topics (conversation flows) so that they can be used in the Universal Request integration with Microsoft Teams application.