--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Exploring Employee Center # Exploring Employee Center {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Employee Center The Employee Center portal is a centralized, unified platform designed to connect various enterprise systems into a single, accessible site for employees. It requires minimal setup and offers extensive features to enhance service delivery and employee productivity by simplifying access to information and services across all departments and devices. Show full answer Show less ## Key Features * **Unified Portal Experience:** Simplifies employee interactions by consolidating access to services, updates, and information, improving efficiency and reducing search time. * **Extensible Service Delivery Platform:** Supports scaling from single to multi-department service scenarios with a customizable homepage and specialized widgets tailored for diverse service needs. * **No Additional Licensing Cost:** Available to all ServiceNow customers, enabling them to begin their employee portal journey seamlessly. * **Flexible Configuration:** Administrators can configure taxonomy, portal features, widgets, and workflows including action frameworks, employee profiles, and guided self-service functionalities. * **Role-Based Access:** Different user roles such as Admin, Taxonomy Manager, Manager, and Employee facilitate tailored interaction and management within the portal. * **IT Service Management Integration:** Enhances IT ticket management with machine learning-driven recommendations and solutions to increase case deflection and improve agent experience. ## Key Outcomes * **Improved Employee Productivity:** Employees can complete tasks, submit requests, and access knowledge articles more efficiently. * **Streamlined Service Delivery:** Organizations can deliver services across departments effectively with scalable and customizable tools. * **Enhanced Access and Convenience:** Features like Single Sign-On access, app launcher, appointment booking, cross-channel favorites, and guided self-service improve user convenience and engagement. ## Next Steps To fully leverage Employee Center capabilities, customers should explore configuration and usage guides, including: * Configuring Employee Center * Using Employee Center * Employee Center reference materials Employee Center portal is a unified portal that connects systems across an enterprise within one destination site to provide a centralized employee portal. It requires minimal configuration and offers a wide variety of features to extend portal functionality. ## Employee Center overview {#explore-emp-center__cf-exploring-parent-overview} The Employee Center portal empowers organizations to streamline service delivery, enhance employee productivity, and provide seamless access to information and services. Unified portal experience : Employee Center improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the Employee Center portal, access to information and services across all departments are made simple and can be accessed through any device. Extensible service delivery platform : Organizations can easily scale from a single to a multi-department service delivery use case that includes best-in-class home page and specialized widgets designed for multi-department tasking. Available to all customers : There is no additional licensing cost associated with the Employee Center. All customers can use the Employee Center portal to start their employee portal journey with ServiceNow®. ## Employee Center workflow {#explore-emp-center__section_qsv_kt4_xcc} The Employee Center enables organizations to assemble an employee portal tailored to their needs. The following illustration provides an overview The following illustration provides an overview of how users interact with Employee Center. Figure 1. Employee Center workflow 1. System admin installs plugins and assigns roles. 2. Taxonomy admin configures the Unified taxonomy, dynamic topic pages, and quick links. 3. Employee Center admin configures Employee Center portal, widgets, and features including the action framework, employee profile, recommended for you, Guided Self-service, and cross-channel favorites. 4. Employees use the Employee Center to complete tasks and trainings, submit requests, read knowledge articles, and more. {#explore-emp-center__cf-exploring-parent-workflow-ol} ## Employee Center users {#explore-emp-center__cf-exploring-parent-users} {#explore-emp-center__table_sts_kwk_tdc__entry__2} | User | Description | |-|-| | Admin | Admin users configure and modify Employee Center features. | | Taxonomy manager | Taxonomy managers create and modify the topics and connected content. | | Manager | Managers monitor tasks status and approve requests. | | Employee | Employees complete tasks, submit requests, and search for knowledge articles | [Table 1. Users] {#explore-emp-center__table_sts_kwk_tdc} For more information on Employee Center user roles, see [Employee Center roles](https://servicenow-prod.fluidtopics.net/mUi~XtT3ZML2wZe~LyRMlg "Employee Center plugins include necessary roles for configuring and using the features. Learn more about the roles and the tasks they can perform."). ## Employee Center for IT Service Management {#explore-emp-center__section_lbb_y5x_gxb} Use Employee Center to streamline your IT ticket management and other service management tasks. Improve agent experience with higher case deflections enabled by customised, machine learning-driven recommendations and solutions for employees. For more information, see [Employee Center for IT Service Management](https://servicenow-prod.fluidtopics.net/WV7a6333dyLOugYA_IzPGw#itsm-n-ec-integration "Employee Center for IT Service Management helps you improve the self-service capabilities and perform diverse admin and service management tasks from a dynamic unified employee portal."). ## Employee Center benefits {#explore-emp-center__cf-exploring-parent-benefits} {#explore-emp-center__table_y5j_fvh_qbc__entry__2} | Benefit | Feature | |-|-| | Access any of your single sign-on (SSO) and non-SSO web applications from the portal home page. | [App Launcher](https://servicenow-prod.fluidtopics.net/xgwzrapBoAJWmyM8q4KEbQ "App Launcher enables you to provide employees one-click access to all of their web business applications from Employee Center.") | | Book and manage appointments across multiple business units. | [Appointment Booking](https://servicenow-prod.fluidtopics.net/OIRn_vqCKhzxDMaxoc_CZg "Provide an omnichannel unified experience to your employees to schedule and manage appointments across multiple business units such as IT support, HR consultations, or other business units.") | | One-click access to frequently-used internal and external sites. | [Cross-channel favorites](https://servicenow-prod.fluidtopics.net/n1NA~9a8vHx3YjezspXJEA "Cross-channel favorites capability provides quick access to the content the employees use frequently and offers extensibility for BUs.") | | Access self-serve capabilities through guided experiences to improve productivity and efficiency. | [Guided Self-Service in Employee Center](https://servicenow-prod.fluidtopics.net/rPalOeI1Tslx6U6oilDL6g "Empower employees with easier self-serve capabilities through guided experiences to improve productivity and efficiency.") | | | | | | | [Table 2. Employee Center benefits] {#explore-emp-center__table_y5j_fvh_qbc} ## What to explore next {#explore-emp-center__cf-exploring-parent-links} To learn more about configuring and using Employee Center, see: * [Configuring Employee Center](https://servicenow-prod.fluidtopics.net/yzWbzB_YJ6a_76IWalhejw "Guidance for setting up Employee Center.") * [Using Employee Center](https://servicenow-prod.fluidtopics.net/s2zDNYSa92G3LozAUKJ52A "Use the Employee Center portal to raise requests, work on to-dos, and search for information.") * [Employee Center reference](https://servicenow-prod.fluidtopics.net/2ViXHymaGnEe4Quxn~Na9Q "Reference topics provide additional information about Employee Center components and forms.") {#explore-emp-center__ul_z5j_fvh_qbc}