---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Configuring ServiceNow Otto for Health and Safety {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the ServiceNow Otto for Health and Safety application.

## Configuration overview {#now-assist-hs-configuring__cf-config-parent-checklist}

* **[Install ServiceNow Otto for Health and Safety](https://servicenow-prod.fluidtopics.net/ayL8S2McfjywHq~477RZGw)**   
  If you have the admin role, you can install the ServiceNow Otto for Health and Safety application (sn_hs_gen_ai) to enable generative AI capabilities for summarizing safety incidents on your instance.
* **[Activate a ServiceNow Otto for Health and Safety skill](https://servicenow-prod.fluidtopics.net/3X5yUwswu7r96dUSAoxuZw)**   
  Activate a ServiceNow Otto for Health and Safety skill to enable the safety team to use the generative AI skills from Health and Safety Workspace and the Core UI.
* **[Skill inputs for ServiceNow Otto for Health and Safety](https://servicenow-prod.fluidtopics.net/VzDAL2b9Hp8imumWArGw~w)**   
  Get a quick overview of the skill inputs for ServiceNow Otto for Health and Safety.
* **[Configure AI agents for Health and Safety](https://servicenow-prod.fluidtopics.net/j7Ob~uZFNTzALGsnL~_rtA)**   
  Learn how to configure AI agents to execute agentic workflows with AI agents and mapped tools.
* **[Configure conversational AI](https://servicenow-prod.fluidtopics.net/9QBUh7Q5QDyfd_91K8fbsw)**   
  Learn how to configure conversational AI for Health and Safety incidents and observations.
* **[Configure incident patterns](https://servicenow-prod.fluidtopics.net/IhdSfS3Mm2AMsAis2oQJIw)**   
  Learn how to configure Health and Safety incident patterns.
* **[Configure retention period and cleanup of pending AI action suggestions](https://servicenow-prod.fluidtopics.net/EneBVT5owGXw3v8oCbRv9Q)**   
  Configure how long the pending AI-generated action suggestions are retained before they are automatically deleted.