---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use

# Using Workplace Service Delivery for Mobile {#ariaid-title1}

Release version: Australia  
Updated June 9, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Workplace Service Delivery for Mobile for making reservations using
the Now Mobile app. Edit or update reservations, sharing reservation details with
workplace users, for wayfinding.

Use workplace floor maps to find and reserve a space within Workplace Core. To view the maps, use Mappedin and Indoor Mapping.

Employees who are part of a waitlist are notified. They receive email notifications and push notifications. For more information, see [Manage and configure reservation waitlist](https://servicenow-prod.fluidtopics.net/niA9j_cW1RNVZvFbuaZDNA "A reservation waitlist lets employees queue for a preferred space, duration, and location. The waitlist record is held until the preferred space is available.").
1. [Search for a campus, building and a space using AI Search](https://servicenow-prod.fluidtopics.net/CA08gsNTpUW7UN8h756Q2w)  
   The AI search capability in Workplace Service Delivery for Mobile provides AI contextual search for campuses, buildings, floors, and spaces.
2. [Make a reservation using the Now Mobile app](https://servicenow-prod.fluidtopics.net/kCQMGAHkl~bmR71dwWAkAA)  
   Reserve a workplace location from anywhere and at any time using the Now Mobile app.
3. [Get directions to a workplace](https://servicenow-prod.fluidtopics.net/QNiB~x8UJvogUVFcbjWptg)  
   View the directions from one workplace location to another using the Workplace Service Delivery for Mobile.
4. [Edit or cancel a reservation on Now Mobile app](https://servicenow-prod.fluidtopics.net/3kzAEMUGCeuODFrAJWFQng)  
   Modify your upcoming reservation or cancel the reservation at any time using the Now Mobile app.
5. [Check in or check out a reservation](https://servicenow-prod.fluidtopics.net/04oo1Aq2pm1yrjzkIoMyGg)  
   Check in an upcoming reservation or check out an ending reservation using the Now Mobile app.
6. [Share your reservation details with other users](https://servicenow-prod.fluidtopics.net/rSzLmoa9IziFIIxRmyWZLQ)  
   Share the details of your reservation with a colleague. An email notification is sent to the colleague with the details. The colleague can also make a reservation near to your workplace.
7. [Scan the QR code to reserve a space](https://servicenow-prod.fluidtopics.net/sLw6EwQd2~7VMXLnv_zmeA)  
   Scan the QR code of a workplace and quickly reserve a space using the Now Mobile app.
8. [Work with Location Directory for Now Mobile app](https://servicenow-prod.fluidtopics.net/NfjlZ5o3IVH6XPEovlvhLQ)  
   Work with Map view and Card view on the Location directory. Search for employees, locations, and neighborhoods. Filter spaces based on reservation status, occupancy status, and space types. Get directions to a workplace location or collaborators or a workplace profile user using floor maps. Reserve a space or raise a workplace service request or an issue for a location.

**Related tasks**   

* [Manage reservation waitlist records](https://servicenow-prod.fluidtopics.net/wRvQW9i8c88OpLDErVQbeQ "Only Workplace Reservation event planners are allowed to update the weight of a queued waitlist record. They can also manually assign a space to employees and cancel a waitlist record.")