---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configuring up External Legal Service Center

# Configuring up External Legal Service Center {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install External Legal Service Center, set up the requirements for enabling external users to submit request for legal services.

## Configuration overview {#lsd-ext-portal-config-land-page__cf-config-parent-checklist}

1. [Install External Legal Service Center](https://servicenow-prod.fluidtopics.net/qYielSuqwR4KnnRZYHMxRw "You can activate the External Legal Service Center plugin (sn_lg_ext_portal) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.")

   Install and activate External Legal Service Center.
2. [Enable record producer for external user](https://servicenow-prod.fluidtopics.net/LUOxecLjpqMuPcc4mXd36A "External users can submit requests through the External Legal Service Center catalog after you configure the record producer availability, access roles, and catalog topics.")

   Enable the record producer to be available in the External Legal Service Center catalog.
3. [Enable save as draft option for record producer](https://servicenow-prod.fluidtopics.net/Zp1k3UK92MzVwWISsX~W7w "Enable the Save as Draft option for a record producer.")

   Enable the Save as Draft option for a record producer.
4. [Configure the password reset process for External Legal Service Center](https://servicenow-prod.fluidtopics.net/M61hXIPKiRG_O4bn82NJJg "The Password Reset application enables an end user to reset or change a password using a self-service process.")

   The Password Reset application enables an end user to reset or change a password using a self-service process.
{#lsd-ext-portal-config-land-page__cf-config-parent-tasks-ol}