---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Properties installed with Workplace Case Management

# Properties installed with Workplace Case Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customize the properties available with Workplace Case Management.
These properties are available for Workplace Case Management.  
Note:  
All of these properties are located in the System Properties \[sys_properties\] table. To access the table, enter <kbd class="ph userinput">sys_properties.list</kbd> in the navigation filter.
{#properties-installed-with-workplace-case-mgmt__table_cqn_gcl_kmb__entry__2}

| Property | Description |
|-|-|
| sn_wsd_case.wsd_inbound_email | Checks for email received for Workplace Case Management. This property is available only for Workplace Case Management version 1.0.1. This property will no longer be available if you upgrade to Workplace Case Management version 1.0.2 or later. This property is available as sn_wsd_core.wsd_inbound_email for Workplace Case Management version 1.0.2 and later. . * Type: String * Default value: askwsd@example.com * Location: System Property \[sys_properties\] table {#properties-installed-with-workplace-case-mgmt__ul_dqn_gcl_kmb} |
| sn_wsd_case.acceptance_timeout | If a Workplace case has 'Enable user acceptance' set to True and no 'Acceptance Timeout' specified, this property applies the default timeout to 172800 seconds (two days). * Type: Integer * Default value: 172800 Seconds * Location: System Property \[sys_properties\] table {#properties-installed-with-workplace-case-mgmt__ul_jqr_tjz_tmb} |
| sn_wsd_case.lead_time_info_msg_for_limited_services | Controls whether lead-time messaging appears when ordering workplace services. When enabled, regular users see an informational message indicating which items are available, and users with the bypass role receive a warning when ordering services within their lead time. For more information about lead time, see [Add a workplace service item to a workplace service](https://servicenow-prod.fluidtopics.net/yhh73WhQ_4t3ChiYXIJdew "Configure a workplace item that an employee can order along with a workplace service request or as part of the reservation. For example, while making a reservation, an employee can order a workplace service item such as catering, an additional chair, whiteboard, marker, and more."). * Type: Boolean * Default value: true * Location: System Property \[sys_properties\] table {#properties-installed-with-workplace-case-mgmt__ul_lead_time_info_msg} |
[Table 1. Properties for Workplace Case Management]

{#properties-installed-with-workplace-case-mgmt__table_cqn_gcl_kmb}
**Related reference**   

* [Components installed with Workplace Case Management](https://servicenow-prod.fluidtopics.net/SaKw9tWWDPYjEYoGehB7Gg "Several types of components are installed with activation of the Workplace Case Management application, including tables, user roles, and business rules.")
* [Workplace Service form](https://servicenow-prod.fluidtopics.net/6DaCapWPnpO5BDKYonvQ~Q "Use the Workplace Service form to specify details such as the case table, default template, and record producers.")
* [Workplace Location Assignment service](https://servicenow-prod.fluidtopics.net/HstlwJZxZxOvZi9zzOpcCA "The Workplace Location Assignment service automatically assigns a workplace location to an employee.")