--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Journey Accelerator versions and release compatibility # Journey Accelerator versions and release compatibility {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Journey Accelerator Versions and Release Compatibility Journey Accelerator provides features that depend on the version, family release, and specific application requirements. Each version of the Journey Accelerator is compatible with certain family releases, and not all features are available across all versions. Customers can check the ServiceNow Store for the latest information on features and requirements. Show full answer Show less ## Key Features * **Version 5.0.4:** Compatible with Tokyo. Requires Journey designer version 1 and cannot be installed standalone. * **Version 4.0.2:** Last standalone version, compatible with Utah, Tokyo, and San Diego. Requires specific update sets post-installation. * **Version 3.0.3:** Compatible with Rome, Quebec, and Paris. Requires the HR Service Delivery Enterprise package and specific update sets. * **Version 2.0.2:** Compatible with Rome, Quebec, and Paris. Requires similar system requirements as 3.0.3 and specific spokes for scheduling Outlook meetings. * **Versions 2.0.1 and 1.0.2:** Compatible with Quebec and Paris. Share similar requirements and update sets to be loaded after installation. ## Key Outcomes By ensuring the correct versions and dependencies are installed, ServiceNow customers can utilize Journey Accelerator effectively. This includes scheduling Outlook meetings and accessing various features tailored to their specific family release. Adhering to the requirements and update sets will enhance the functionality and integration of the Journey Accelerator within their ServiceNow environment. Available features depend on the Journey Accelerator version, family release, and application-specific features. Not all Journey Accelerator features are available in all supported family releases. Go to the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view the latest information and requirements for features and releases. Note: Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html). Different versions of Journey Accelerator are supported only in certain family releases. ## Journey Accelerator Version 5.0.4 Supported family releases: Tokyo. Note: Journey Accelerator Version 5.0.0 cannot be installed as a standalone application. Journey Accelerator version 5 functionality is installed as a dependency with Journey designer version 1. This information is for reference only. Other requirements: To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spoke should be installed: * Microsoft Exchange Online Spoke v3.2.0 \[sn_ex_online_spke\] * Retry Handler Framework v1.0.1 \[sn_retry_handler\] {#ja-version-support__ul_lrh_5z3_yfc} ## Journey Accelerator Version 4.0.2 Supported family releases: Note: Journey Accelerator Version 4.0.2 is the last family release that a standalone version of the app can be installed. The latest Journey Accelerator functionality is included with the [Journey designer](https://servicenow-prod.fluidtopics.net/2haOjndwrqwntspYXlu1Iw "The ServiceNow Journey designer application enables employees and managers in your organization to initiate and manage journeys to drive employee engagement and productivity.") application. * Utah * Tokyo * San Diego System requirements: * HR Service Delivery Enterprise package * Employee Center \[sn_ex_sp\] * Content Publishing \[sn_cd\] * The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store: * JA_ESC_header_menu_item-Journey Accelerator_Plans.xml * JA_Enforce_security_property.xml * JA_Allow_Content_Delivery.xml Other requirements: * To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spoke should be installed: * Microsoft Exchange Online Spoke v3.2.0 \[sn_ex_online_spke\] * Retry Handler Framework v1.0.1 \[sn_retry_handler\] * To use the Listening Posts \[sn_lp\] application, you must install Listening Posts v4.0.2 from the ServiceNow Store (and all Listening Posts requirements) * To use the Learning Posts \[sn_lnp\] application, you must install Learning Posts v4.0.2 from the ServiceNow Store (and all Learning Posts requirements) as well as the following update set: JA_HR_Learning_Core.xml [Key features and requirements summary for the latest version of Journey Accelerator in ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/81a78882532210108ccbddeeff7b128d) ## Journey Accelerator Version 3.0.3 Supported family releases * Rome * Quebec * Paris System Requirements: * HR Service Delivery Enterprise package * Employee Service Center \[com.sn_hr_service_portal\] * Content Delivery \[com.sn_content_delivery\] * The following update must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store: * JA_ESC_header_menu_item-Journey Accelerator_Plans.xml * JA_Enforce_security_property.xml * JA_Allow_Content_Delivery.xml * The following update sets are only applicable if on Rome and will no longer be necessary after San Diego * JA_HR_Lifecycle_Events_Rome_touchpoints.xml * JA_HR_Core_Rome_touchpoints.xml Other Requirements: To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spokes should be installed: * Microsoft Exchange Online Spoke v2.0.3 \[sn_ex_online_spke\] * Retry Handler Framework {#ja-version-support__ul_kg2_5b1_4sb} [Key features and requirements summary for Journey Accelerator Version 3.0.3 in ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/81a78882532210108ccbddeeff7b128d/3.0.3) ## Journey Accelerator Version 2.0.2 Supported releases: * Rome * Quebec * Paris System Requirements: * HR Service Delivery Enterprise package * Employee Service Center \[com.sn_hr_service_portal\] * Content Delivery \[com.sn_content_delivery\] * The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store: * JA_ESC_header_menu_item-Journey Accelerator_Plans.xml * JA_Enforce_security_property.xml * JA_Allow_Content_Delivery.xml Other Requirements: To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spokes should be installed: * Microsoft AD Spoke \[com.sn.ad.spoke\] * Microsoft Azure AD spoke \[com.sn.azure_ad.spoke\] * Microsoft Exchange Online Spoke v2.0 \[sn_ex_online_spke\] {#ja-version-support__ul_f1l_wb1_4sb} [Key features and requirements summary for Journey Accelerator Version 2.0.2 in ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/81a78882532210108ccbddeeff7b128d/2.0.2) ## Journey Accelerator Version 2.0.1 Supported releases: * Quebec * Paris System Requirements: * HR Service Delivery Enterprise package * Employee Service Center \[com.sn_hr_service_portal\] * Content Delivery \[com.sn_content_delivery\] * The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store: * JA_ESC_header_menu_item-Journey Accelerator_Plans.xml * JA_Enforce_security_property.xml * JA_Allow_Content_Delivery.xml Other Requirements: To schedule Outlook meetings from Journey Accelerator tasked-based to-dos, the following spokes should be installed: * Microsoft AD Spoke \[com.sn.ad.spoke\] * Microsoft Azure AD spoke \[com.sn.azure_ad.spoke\] * Microsoft Exchange Online Spoke v2.0 \[sn_ex_online_spke\] [Key features and requirements summary for Journey Accelerator Version 2.0.1 ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/81a78882532210108ccbddeeff7b128d/2.0.1) ## Journey Accelerator Version 1.0.2 Supported releases: * Quebec * Paris System Requirements: * HR Service Delivery Enterprise package * Employee Service Center \[com.sn_hr_service_portal\] * The following update sets must be loaded after installing Journey Accelerator. Links to the update sets are in the Supporting Links and Documentation section of the ServiceNow Store: * JA_ESC_header_menu_item-Journey Accelerator_Plans.xml * JA_Enforce_security_property.xml * JA_Allow_Content_Delivery.xml [Key features and requirements summary for Journey Accelerator Version 1.0.2 in ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/81a78882532210108ccbddeeff7b128d/1.0.2)