--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Employee Readiness Surveys # Employee Readiness Surveys {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Employee Readiness Surveys The ServiceNow® Employee Readiness Surveys application helps organizations assess their workforce's preparedness to return to the workplace by using customizable surveys. It integrates with the Emergency Outreach application to send surveys via outreach notifications. Administrators can tailor survey questions and create multiple surveys to address different regions or concerns, ensuring alignment with organizational and legal requirements. Show full answer Show less ## Integration with Safe Workplace Suite Employee Readiness Surveys is part of the ServiceNow Safe Workplace suite designed to support workplace safety and operational readiness after emergencies like pandemics. It complements other applications such as: * **Employee Health Screening** -- for health compliance checks before entry. * **Workplace Core** -- to manage workspace configurations for safety and social distancing. * **Workplace Personal Protective Equipment Inventory Management** -- to track safety equipment inventory. These applications can be configured using the Safe Workplace guided setup to streamline implementation and ensure comprehensive preparedness. ## Installation and Configuration Installation requires admin privileges and adds notification options plus a default health readiness survey to Emergency Outreach. Configuration capabilities include: * Adding or modifying survey notifications. * Viewing, copying, and editing the base system survey or creating new surveys tailored to specific readiness concerns. * Managing surveys through the Survey Management application, with support for domain separation to accommodate multi-domain environments. Installation processes vary by environment type (commercial, federal hosted/on-premise) with specific guidance available through ServiceNow support channels and the ServiceNow Store. ## Compliance and Usage Considerations Organizations bear full responsibility for ensuring that survey content and deployment comply with applicable laws, including data protection and employment regulations. ServiceNow does not provide legal advice, and template language should be customized accordingly. Government agencies receive the application free of charge for a limited time and must independently verify ethical and legal compliance within their agencies. All implementation decisions rest solely with the organization or agency deploying the application. ## Key Benefits for ServiceNow Customers * Streamlined evaluation of employee readiness for workplace return after emergencies. * Customizable surveys aligned with organizational and legal requirements. * Integration with a broader Safe Workplace suite for comprehensive safety management. * Support for federal and commercial environments with clear installation paths. The ServiceNow® Employee Readiness Surveys application lets you evaluate the readiness of your workforce to return to the workplace by asking users to complete a survey. Employee Readiness Surveys is an application that you install to use with Emergency Outreach. For information about Emergency Outreach and how surveys are sent via outreach notifications, see [Emergency Outreach](https://servicenow-prod.fluidtopics.net/k8iXPEbAPZzdT_fJhVrbdQ "Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels.").
After you install the application, the check-in administrator for Emergency Outreach can view and edit the survey questions to suit your needs. New surveys can be added, for example, to evaluate users in different regions or address other concerns. The check-in administrator sends the surveys to targeted audiences using the Emergency Outreach notification methods. Use guided setup to implement Safe Workplace suite apps : The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided SetupSafe Workplace Guided Setup. For more information about using the guided setup interface, see [Using guided setup](https://www.servicenow.com/docs/access?context=guided-setup&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). ## Use with other Safe Workplace suite applications {#employee-readiness-surveys__section_pz3_mnv_1lb} Employee Readiness Surveys is part of a suite of ServiceNow® Safe Workplace suite applications. Use it with these other applications to help your organization prepare its workforce and workplaces to resume operations after emergencies and pandemics like COVID-19. * Before users re-enter workspaces, use the [Employee Health Screening](https://servicenow-prod.fluidtopics.net/2wXhtAQfJxquUmoi2tDH~w "Screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and PPE. Require that users agree to comply with health and safety policies before they return to the workplace.") application to screen users and ensure compliance with your entry requirements, such as a temperature check and PPE. * With the [Workplace Core](https://servicenow-prod.fluidtopics.net/T9AnTG7apYUMB1YNLEZeug "The ServiceNow Workplace Core application manages workplace locations, reservations, visitors, and moves for your organization.") application, prepare for the return of users by configuring and maintaining clean and socially distanced workspaces for them to use. * You can manage the inventory of safety equipment for your workforce with the [Workplace Personal Protective Equipment Inventory Management](https://servicenow-prod.fluidtopics.net/4L8p0ljJsFXf48owHUGNsQ "Use the ServiceNow Workplace Personal Protective Equipment Inventory Management application to manage PPE inventory to help safeguard the physical safety  of your workforce. Monitor the availability of PPE at different locations, fulfill employee requests for PPE, and track PPE assigned to employees.") application. {#employee-readiness-surveys__ul_jqc_ljj_slb} All Safe Workplace suite applications are available in the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). ## Safe Workplace suite for federal customers {#employee-readiness-surveys__section_vl1_mmc_slb} Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.{#employee-readiness-surveys__safe-workplace-wsd-fedramp} {#employee-readiness-surveys__table_kxr_yz3_blb__entry__2}{#employee-readiness-surveys__p_lwb_nfg_h1c}{#employee-readiness-surveys__p_nwb_nfg_h1c}{#employee-readiness-surveys__p_qwb_nfg_h1c}{#employee-readiness-surveys__p_swb_nfg_h1c} | Type | Instructions | |-|-| | Commercial on-premise | Visit the ServiceNow® Store to download and install the application. | | Federal hosted | See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | Federal on-premise | If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.{#employee-readiness-surveys__p_pwb_nfg_h1c} See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | On-premise | See the [Commercial downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030258\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030258) article in the Store Help Center for more information. | [Table 1. Installation instructions for self-hosted and federal environments] {#employee-readiness-surveys__table_kxr_yz3_blb} ## Domain separation for the Employee Readiness Surveys application {#employee-readiness-surveys__section_kjd_rfh_rlb} Surveys are configured and managed through the Survey Management application on your ServiceNow instance. For information about how domain separation is supported, see [Domain separation for Survey Management](https://www.servicenow.com/docs/access?context=domain-separation-surveys&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US). ## Notice regarding use by organizations {#employee-readiness-surveys__section_vnj_bv4_rlb} All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application's compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.{#employee-readiness-surveys__p_s1g_nfg_h1c} Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.{#employee-readiness-surveys__p_t1g_nfg_h1c} ## Notice regarding use by government agencies {#employee-readiness-surveys__section_xvq_bv4_rlb} ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency's Ethics Office or its authorized representative that acceptance and usage of the application is permissible.{#employee-readiness-surveys__p_l3b_nfg_h1c} All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's specific requirements.{#employee-readiness-surveys__p_m3b_nfg_h1c} * **[Install Employee Readiness Surveys](https://servicenow-prod.fluidtopics.net/aGpPbjv~MYTt~mfUNkmU4A)** You can install Employee Readiness Surveys if you have the admin role. Installing Employee Readiness Surveys adds notification options and a default health readiness survey to the Emergency Outreach app. * **[Configure Employee Readiness Surveys notifications](https://servicenow-prod.fluidtopics.net/kJ3vlGdGMLOwxISbjeYN1g#config-employee-readiness-survey)** The administrator can add or modify Employee Readiness Surveys notifications. Users with the sn_imt_checkin.checkin_admin or survey_admin role can view the base system survey and copy it to make changes, or add a new survey. * **[Configure Employee Readiness Surveys](https://servicenow-prod.fluidtopics.net/ofcKRYOJkt3vWzzNz04cKw#config-emp-readiness-survey)** Review the default Employee workplace readiness survey installed with the Employee Readiness Surveys app. Modify the survey, or create one or more surveys to use based on the readiness concerns that you want to address and any legal obligations under applicable law, including data protection laws. *[\>]: and then