--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Health and Safety Testing # Health and Safety Testing {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Health and Safety Testing The ServiceNow® Health and Safety Testing application helps organizations streamline the health testing process to reduce infectious disease spread in the workplace. It allows organizations to either request mandatory health testing from users or enable users to voluntarily request testing after potential exposure notifications. Users can specify testing preferences, while administrators coordinate scheduling and availability, supporting a safe return to work by validating test results. Show full answer Show less ## Integration with Safe Workplace Suite Health and Safety Testing is part of the ServiceNow Safe Workplace suite, designed to help organizations prepare for workforce and workspace reentry after emergencies or pandemics like COVID-19. It works alongside applications such as: * **Employee Readiness Surveys:** Assess user readiness to return to the workplace. * **Employee Health Screening:** Screen users for entry compliance through temperature checks and PPE verification. * **Workplace Core:** Manage workspace configurations for cleanliness and social distancing. * **Workplace PPE Inventory Management:** Track safety equipment inventory. * **Contact Tracing:** Identify potential user interactions via badge scans and logs. These applications are available through the ServiceNow Store, including versions for federal environments with specific installation procedures and licensing requirements. ## Installation and Configuration Administrators with the admin role can install and configure Health and Safety Testing. Proper setup ensures the application aligns with organizational needs and regulatory requirements. Installation methods vary based on commercial or federal environments, with guidance provided for each. ## Key Functionalities for Users and Administrators * **Request Testing:** Users can request tests if exposed or symptomatic. * **Report Test Results:** Users submit test outcomes to update their health status. * **Review Test History:** Users can access past test results and add attachments. * **Confirm Test Results:** Administrators verify user-submitted results via the Employee Readiness Core Approval Portal. * **Dashboard Insights:** Provides administrators with reports on testing trends, test types, and approvals to monitor workplace health status. ## Legal and Compliance Considerations Organizations are responsible for ensuring the application's use complies with applicable laws, including data protection and employment regulations. ServiceNow does not guarantee legal compliance or provide legal advice, and organizations should customize templates to meet their specific obligations. Government agencies using the app must confirm approval through their Ethics Office and comply with relevant regulations. ## Additional Resources ServiceNow customers can access release notes, implementation guides, training, best practices, and community support through official ServiceNow platforms to maximize the benefits of Health and Safety Testing and related Safe Workplace suite applications. Streamline the user health testing process to help organizations reduce the spread of infectious diseases in the workplace. The ServiceNow® Health and Safety Testing application streamlines the user health testing process to identify affected users and help reduce the spread of infectious diseases in the workplace. It provides organizations, where they are legally required or permitted to use them, with two options: request that users get tested or allow users to request optional health testing upon being notified of potential exposure to an infectious disease, such as COVID-19. Users can submit health testing preferences such as test type and preferred testing date and location. Administrators can use the employee request forms to coordinate testing availability and scheduling. After health testing is complete, users can use Health and Safety Testing to provide a test result to satisfy the organization's health and safety requirement, clearing the user for a safe return to the workplace. ## Use with other Safe Workplace suite applications {#health-safety-testing__section_jm5_b3v_rlb} Health and Safety Testing is part of a suite of ServiceNow® Safe Workplace suite applications. Use it with these other applications to help your organization prepare its workforce and workplaces to resume operations after emergencies and pandemics like COVID-19. * With the [Employee Readiness Surveys](https://servicenow-prod.fluidtopics.net/jKg0OdtXqf7WPIln1V6ZVA "The ServiceNow Employee Readiness Surveys application lets you evaluate the readiness of your workforce to return to the workplace by asking users to complete a survey.") application, evaluate the readiness of your users to return to the workplace by asking them to fill in a survey. * Before users re-enter workspaces, use the [Employee Health Screening](https://servicenow-prod.fluidtopics.net/2wXhtAQfJxquUmoi2tDH~w "Screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and PPE. Require that users agree to comply with health and safety policies before they return to the workplace.") application to screen users and ensure compliance with your entry requirements, such as a temperature check and PPE. * With the [Workplace Core](https://servicenow-prod.fluidtopics.net/T9AnTG7apYUMB1YNLEZeug "The ServiceNow Workplace Core application manages workplace locations, reservations, visitors, and moves for your organization.") application, prepare for the return of users by configuring and maintaining clean and socially distanced workspaces for them to use. * You can manage the inventory of safety equipment for your workforce with the [Workplace Personal Protective Equipment Inventory Management](https://servicenow-prod.fluidtopics.net/4L8p0ljJsFXf48owHUGNsQ "Use the ServiceNow Workplace Personal Protective Equipment Inventory Management application to manage PPE inventory to help safeguard the physical safety  of your workforce. Monitor the availability of PPE at different locations, fulfill employee requests for PPE, and track PPE assigned to employees.") application. * With the [Contact Tracing](https://servicenow-prod.fluidtopics.net/StbmEyXpZKlqHdL6NG__8w "The ServiceNow Contact Tracing application helps organizations reduce workplace transmission of infectious diseases, such as COVID-19, by identifying any on-site users who might have been in contact with an affected user. The user receives updates about the number of reported cases or symptoms in the location. A list of potentially exposed users is created from various data inputs, such as badge scans, Wi-Fi access logs, and daily contact logs.") application, evaluate the readiness of your users to return to the workplace by using data such as badge scans, Wi-Fi access logs, and daily contact logs to help identify potential user interactions. {#health-safety-testing__ul_urt_ptc_slb} All Safe Workplace suite applications are available in the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). ## Safe Workplace suite for federal customers {#health-safety-testing__section_ahh_qrc_slb} Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.{#health-safety-testing__safe-workplace-wsd-fedramp} {#health-safety-testing__table_kxr_yz3_blb__entry__2}{#health-safety-testing__p_lwb_nfg_h1c}{#health-safety-testing__p_nwb_nfg_h1c}{#health-safety-testing__p_qwb_nfg_h1c}{#health-safety-testing__p_swb_nfg_h1c} | Type | Instructions | |-|-| | Commercial on-premise | Visit the ServiceNow® Store to download and install the application. | | Federal hosted | See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | Federal on-premise | If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.{#health-safety-testing__p_pwb_nfg_h1c} See the [Federal downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030260\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030260) article in the Store Help Center for more information. | | On-premise | See the [Commercial downloads for the Emergency Response Management and Safe Workplace suite apps \[KB0030258\]](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030258) article in the Store Help Center for more information. | [Table 1. Installation instructions for self-hosted and federal environments] {#health-safety-testing__table_kxr_yz3_blb} ## Notice regarding use by organizations {#health-safety-testing__section_ywr_w54_rlb} All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application's compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.{#health-safety-testing__p_s1g_nfg_h1c} Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.{#health-safety-testing__p_t1g_nfg_h1c} ## Notice regarding use by government agencies {#health-safety-testing__section_zrb_x54_rlb} ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency's Ethics Office or its authorized representative that acceptance and usage of the application is permissible.{#health-safety-testing__p_l3b_nfg_h1c} All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency's specific requirements.{#health-safety-testing__p_m3b_nfg_h1c} ## Additional resources {#health-safety-testing__section_zgs_c3m_3hc} * Learn more about what's new and changed, see the [HR Service Delivery release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=australia&pubname=australia-release-notes&ft:locale=en-US). * Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices). * Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow) * Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html). * Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/). {#health-safety-testing__ul_ahs_c3m_3hc} * **[Install Health and Safety Testing](https://servicenow-prod.fluidtopics.net/HCeMFPXdgshquPwyD~bISw#install-health-testing)** You can install Health and Safety Testing if you have the admin role. * **[Configure Health and Safety Testing](https://servicenow-prod.fluidtopics.net/p9Eh7ONNUjYymFSUpFr_hw#configure-health-safety-testing)** Complete all configuration tasks to ensure that Health and Safety Testing is set up correctly for your company. * **[Request a COVID-19 diagnostic test](https://servicenow-prod.fluidtopics.net/Z6gFc2V7bIsP_mM2mUlW9w)** Request a COVID-19 diagnostic test if you have been potentially exposed, are having symptoms, or want testing for another reason. * **[Report your COVID-19 diagnostic test result](https://servicenow-prod.fluidtopics.net/cO3BFv5HFTDkDWdNhcnpNA)** If you would like to provide your company with an update on your health status, report your COVID-19 diagnostic test result. * **[Review your health test results](https://servicenow-prod.fluidtopics.net/AnDXJTnsaN9FNnRKRlg~CA)** If you would like to review your recently reported COVID-19 diagnostic test result or add an attachment to a health test, access your previous test results. * **[Confirm COVID-19 test results for a user](https://servicenow-prod.fluidtopics.net/CoDMJgLpXIVvVKtbz8SX5A)** Confirm a user's reported COVID-19 test results through the Employee Readiness Core Approval Portal. * **[Health and Safety Testing dashboard](https://servicenow-prod.fluidtopics.net/h9N9bAxEO9mDt2kMfxnL2g)** Use the Health and Safety Testing dashboard to gain insight on the health of your users with reports detailing testing trends, the types of tests performed, and approvals.