--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Content engagement dashboard # Content engagement dashboard {#ariaid-title1} Release version: Australia Updated September 1, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Content analytics displays data visualizations of engagement metrics for content published to the portal or Now mobile app in the Content Engagement dashboard. ## Dashboard overview {#ec-pro-content-engagement-dashboard__section_azh_l4t_3bc} The Content engagement dashboard displays metrics for user engagement, such as content views, reaction icon selects, comments, and replies to comments. For more information, see [Content engagement](https://servicenow-prod.fluidtopics.net/n4s0CB28TbUOGESvPyYjfg "Content engagement enhances news articles by providing users with a way to comment and react to articles. Managers can measure the effectiveness of their content using engagement metrics.") {#ec-pro-content-engagement-dashboard__table_kht_q4t_3bc__entry__2} | Visualization | Description | |-|-| | Total engagement over articles posted | Number of reactions and comments/replies by day | | Unique views | Number of unique views by day | | Reported content | Lists content items with reported comments. | | Reported comments | Lists reported comments. | [Table 1. Content Engagement Visualizations] {#ec-pro-content-engagement-dashboard__table_kht_q4t_3bc} {#ec-pro-content-engagement-dashboard__table_y5y_zq1_lkc__entry__2} | Role | Access | |-|-| | sn_ce.admin | Required to view the Content engagement dashboard. Grants dashboard read access and displays the Analytics Dashboard navigation menu item. | | sn_ce.analytics_reader | Grants read access to the underlying engagement tables (views, reactions, comments, and flags). | [Table 2. Role access requirements Access to the Content engagement dashboard is controlled by the scoped role sn_ce.admin. A user must be assigned this role for both theAnalytics Dashboard navigation menu item to appear and for read access to the dashboard itself.] {#ec-pro-content-engagement-dashboard__table_y5y_zq1_lkc} Note: sn_ce.analytics_reader is a separate, lower-privilege role. It grants access to the underlying engagement data but does not grant access to the dashboard UI. Dashboard access requires sn_ce.admin. **Related concepts** * [Campaign overview and Campaign analytics dashboards](https://servicenow-prod.fluidtopics.net/NIngMRNoP2vXmxSrAp8NYA "Content Analytics collects data on user interactions and generates visualizations to help campaign managers determine the effectiveness of campaigns.") * [Content Analytics dashboards](https://servicenow-prod.fluidtopics.net/i1E5xT9dKH78eW66tlPSXA "Content Analytics display data visualizations for portal data collected in the default tracking profile.") * [Content Library Overview dashboard](https://servicenow-prod.fluidtopics.net/DgcNrp~44~r0LzGDQaIiqw "Content analytics displays data visualizations of performance metrics for content published to the portal or Now mobile app in the Content Library Overview dashboard.") **Related reference** * [Block content form](https://servicenow-prod.fluidtopics.net/DcXCkum0xdAnefqK_YrcsQ "Block content form") * [Components installed with Employee Center Pro](https://servicenow-prod.fluidtopics.net/jGywQZ~Bp_NxiJgcJTUXZg "Several types of components install with the activation of the Employee Center Pro plugin, including user roles and tables.") * [Components installed with Content engagement](https://servicenow-prod.fluidtopics.net/RMWp_69BQFdDrfh~Fw5yUw "Several types of components are installed with activation of the Content engagement plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Experiences](https://servicenow-prod.fluidtopics.net/4yWPrWDvsPxqxMHF1CMUyQ "Several types of components install with the activation of the Content Experiences [sn_cd] plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Publishing](https://servicenow-prod.fluidtopics.net/caLJW_jndAq12luTGmVUJQ "Several types of components install with the activation of the Content Delivery [com.sn_content_delivery] plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Governance](https://servicenow-prod.fluidtopics.net/2N8iPuqIHBma4EsnH9Bq1A "Several types of components install with the activation of the Content Governance [sn_cg] plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Analytics](https://servicenow-prod.fluidtopics.net/RCiRwHUd1PZ_M4knJtlxWg "Several types of components install with the activation of the Content Analytics [sn_cda] plugin, including tables, user roles, and scheduled jobs.") * [Employee Center Pro widgets](https://servicenow-prod.fluidtopics.net/lkYcnzTk2xuVmeYoVMuKTw "You can use base system widgets as-is in the portal or clone them to suit your own business needs.") * [Feedback configuration form](https://servicenow-prod.fluidtopics.net/SfGB2CY4_74oOj6Y9fn1MQ "Description of the feedback configuration form fields to target a portal for feedback responses.") * [Feedback definition form](https://servicenow-prod.fluidtopics.net/gzKRQF4v9vB8x2NTQYg2EA "Description of the feedback definition form fields to curate the experience and service feedback widgets in the portal pages.") * [Link content form](https://servicenow-prod.fluidtopics.net/DJjTZX6JZtX~DAX_M7bjUg "Link content form.") * [Notification content form](https://servicenow-prod.fluidtopics.net/F8~jyVp_1BQQk94GoaPMrQ "Notification content form") * [Properties installed with Content Experiences](https://servicenow-prod.fluidtopics.net/82jTzNw8RC1kNPJLIpScBQ "The Content Experiences [sn_ca] plugin adds properties that determine how a campaign runs related to scheduled jobs and performance.") * [Properties installed with Content Governance](https://servicenow-prod.fluidtopics.net/XdWHiCQ4EDSps3B7EH5tbw "The Content Governance [sn_cg] plugin adds properties that determine how many records to show in the Content Operations dashboard.") * [Properties installed with Content Publishing](https://servicenow-prod.fluidtopics.net/dIkoEN3iqyOXBNvNdvXRsQ "The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.") * [Standard banner and icon sizes](https://servicenow-prod.fluidtopics.net/wLZvMKUvlqN2jjCFVCXUaw "Use the following sizes for the banner and icons for optimal portal performance.") * [To-do content form](https://servicenow-prod.fluidtopics.net/Vl5meJrwyBFb7Bp2oIIgNg "Use the To-do content form to add to-dos to your portal page.")