--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Explore # Explore ServiceNow Otto for Employee Experience {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Employee Experience ServiceNow Otto for Employee Experience leverages generative AI chat capabilities within the Virtual Agent to provide employees with a conversational interface for managing work tasks, approvals, and requests. It enables employees to quickly check the status of their tasks and approvals, submit catalog requests, and access company news and events through natural language queries. Show full answer Show less ## Key Features * **Task Management:** Employees can view details of assigned, pending, or open tasks, including HR-related and survey tasks. They can mark tasks complete, view task checklists, and upload supporting documents using the Task Center. * **Approval Management:** Managers and employees can review and manage approvals such as catalog requests, change requests, and knowledge base article approvals. Approvals can be approved or rejected directly through chat commands. * **AI-Powered Summarization:** Summarization skills for requests, requested items, and cases provide approvers with concise context to facilitate quicker decision-making. * **Expanded Search:** The default search on topic pages integrates ServiceNow Otto for Virtual Agent search, enhancing discoverability of relevant information. * **Company News and Events:** Employees can access the latest company news and upcoming events via the AI agent in the conversational interface. ## Practical Application for ServiceNow Customers ServiceNow customers can activate Otto for Employee Experience skills to enable AI-driven assistance and summarization in employee workflows, improving task and approval management efficiency. By integrating conversational AI, organizations can enhance employee engagement with ServiceNow through natural language interactions. Activation and configuration of these capabilities are managed through the AI Admin Hub console, where administrators can monitor skill usage, modify workflows, and implement access controls to tailor the experience to organizational needs. ## Next Steps * Activate ServiceNow Otto for Employee Experience skills to unlock AI-powered task and approval assistance. * Configure agentic workflows and AI agent settings via the AI Admin Hub console. * Utilize the expanded search and company news features to keep employees informed and engaged. With the ServiceNow Otto for Employee Experience application, your employees can use ServiceNow Otto to quickly check the status of their work through conversations. ## ServiceNow Otto for Employee Experience overview {#explore-now-assist-for-emp-exp__section_ir1_ymj_52c} Your employees can use ServiceNow Otto for Virtual Agent, which is powered by generative AI chat capabilities, to engage in an interactive conversational experience. They can check the status of their tasks and approvals and also submit a catalog task. The ServiceNow Otto for Employee Experience enables your employees to check the following options: My Tasks : An employee can view the status of their tasks. They can check their assigned, pending, or open tasks. Depending on their query, the ServiceNow Otto shows the details of the tasks and lets them open a task for more information by using the Task center. The ServiceNow Otto for Employee Experience supports the following tasks by default: * HR tasks like submitting a catalog request * Survey tasks {#explore-now-assist-for-emp-exp__ul_yyl_khn_1fc} An employee can check their HR service tasks and also submit a request. They can mark a task as complete, view the checklist of a task, or upload a document to support a task. The ServiceNow Otto also enables an employee to take a survey with the chat survey task. For example, a manager can chat with ServiceNow Otto for Virtual Agent by entering queries like Show me my tasks, Show me my pending tasks, Show me my assigned tasks, Show me my open tasks, or Show me my tasks due today/due this week/due later/due soon. My Approvals : An employee can check the approvals that are assigned to them. : The employee's manager can directly approve or reject an approval. Depending on the query, the chat lets a manager approve or reject a task directly. The ServiceNow Otto for Employee Experience supports the following approvals by default: * Catalog request approvals * Change request approvals * KB article approvals {#explore-now-assist-for-emp-exp__ul_vhp_whn_1fc} : For example, a manager can enter a query like Show me my approvals, Show me my approvals due today or something similar. ## Summarization for approvals {#explore-now-assist-for-emp-exp__section_xvq_5y2_ngc} Use the Request, Requested item, and Case summarization skill for approvals to create useful summaries so that the approver users can understand the context quickly. For more information, see [Activate ServiceNow Otto for Employee Experience skills](https://servicenow-prod.fluidtopics.net/2_pHtA1ogsCScVNudOaCCg "Activate ServiceNow Otto for Employee Experience skills to enable AI-powered summarization and assistance capabilities for employee requests, cases, and approval workflows."). ## Expanded ServiceNow Otto for Virtual Agent search {#explore-now-assist-for-emp-exp__section_q3l_gnv_hhc} When you search on topic pages and expand the search, the default search changes to ServiceNow Otto for Virtual Agent search. ## Check Company news and events {#explore-now-assist-for-emp-exp__section_fq5_cnf_jgc} Employees can check their latest company news and upcoming events. The AI Agent in the ServiceNow Otto displays a list of latest news and any planned events in the company. For more information about the AI agent, see [Company News \& Events AI Agent](https://servicenow-prod.fluidtopics.net/VElZY12IAFjVY~LSDfgr4g "Use this agent to enable users to check their company-related latest news and upcoming events."). ## Learn more about the ServiceNow Otto® journey {#explore-now-assist-for-emp-exp__section_u3l_4hk_3hc} * Get an overview of . * Discover the . * Explore the available. * using the AI Admin Hub console. * Check a skill usage and performance. Refer to . {#explore-now-assist-for-emp-exp__ul_v3l_4hk_3hc} For more information about an agentic workflow and activating the required components, see the following topics: * [Duplicate an agentic workflow](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * [Activate an agentic workflow template](https://www.servicenow.com/docs/access?context=activate-aia-use-case&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * [Modify an AI agent](https://www.servicenow.com/docs/access?context=modify-ai-agent&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * [Implement access control in AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) {#explore-now-assist-for-emp-exp__ul_qrg_bgk_3hc} * **[Activate ServiceNow Otto for Employee Experience skills](https://servicenow-prod.fluidtopics.net/2_pHtA1ogsCScVNudOaCCg)** Activate ServiceNow Otto for Employee Experience skills to enable AI-powered summarization and assistance capabilities for employee requests, cases, and approval workflows. * **[Supporting information for ServiceNow Otto for Employee Experience](https://servicenow-prod.fluidtopics.net/J7huXMKqwRPByJcRIWi_7Q)** Get a quick overview of the key information related to the ServiceNow Otto for Employee Experience. **Related topics** * [Configuring AI skills](https://www.servicenow.com/docs/access?context=configuring-na-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)