---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Manage

# Managing visitor registrations {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As an admin and as a reception staff, you can track visitor registrations and update
their status while the visitors are on the premises.  
As an admin and as a reception staff, you can perform the following actions on visitor registrations:

* Register visitors using the application as well as the service portal.
* View all the visitor registrations.
* View any visitor registrations for the current day or which were created by you.
* Create visitor-related services for your employees as a self-service.
* Monitor visitor registrations using the Visitor Reception Dashboard.
* Create visitor policies and assign it to workplace locations.
{#manage-visitor-registrations__ul_ywn_4ng_dnb}

As an admin, you can also view visit logs containing details about the state changes for the
visitor registrations.
* **[Use the receptionist portal](https://servicenow-prod.fluidtopics.net/pvMPvCK3Y4K5AD80LbWpIw)**   
  Use the receptionist portal to manage visitor activity in your workplace.
* **[Update a visitor registration](https://servicenow-prod.fluidtopics.net/5hrbn2MSe27J3J85DiV7nQ)**   
  Track visitor registrations and update the status of a visitor while the visitor is on the premises.
* **[View visitor registrations](https://servicenow-prod.fluidtopics.net/BwKSQzspUEjZB_YgymAVCw)**   
  View visitor registrations submitted through the service portal. You can view all visitor registrations, the ones for the current day, and the ones that were made by you.
* **[View visitor policy confirmations](https://servicenow-prod.fluidtopics.net/UiNNpxsykB3rwWCu7zqQ7A)**   
  View policy confirmations that were submitted by the visitors.
* **[Visitor registration states](https://servicenow-prod.fluidtopics.net/fGz2y0oEvwGwIxlWqdgL3w)**   
  The visitor logs display the current state of visitor registrations. These states can be changed to other states.
* **[Anonymize a visitor](https://servicenow-prod.fluidtopics.net/ZjCsHk_6Za8UhxCL0qblwA)**   
  As an admin, you can anonymize a visitor to delete the visitor record and all the details of the visitor. Any future registrations of the visitor are canceled.
* **[Apply visitor management archive policy](https://servicenow-prod.fluidtopics.net/dODRXiAhIoXlixqkJJDzsg)**   
  Apply the archival policy for Workplace Visitor Management. The archival policy will archive old visitor records and visitor registration records that are more than one year old.