---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Manage expected response mappings

# Manage expected response mappings for contract analysis {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage expected response mappings for contract analysis by updating the expected response for the fields of a use case, deactivating the mappings when not in use, or deleting them when no longer required.

## Before you begin

Role required: sn_cm_gen_ai.ai_contract_config, sn_cm_contract_config

## Procedure

1. Navigate to AllAdmin CenterAI Admin Hub to access the AI Skills tab of the AI Admin Hub console.
2. Navigate to EmployeeCM Pro.
3. On the Contract analysis tile, select Edit Configuration.  
   Figure 1. Active skills in ServiceNow Otto for Contract Management Pro
4. In the skill guided setup, select Expected response mappings.
5. Select the actions icon ![Actions icon.]() on the expected response mapping that you want to update, delete, or deactivate.  
   Figure 2. Expected responses for contract analysis fields

   Edit

   :   Update the expected response for the fields of a use case.For more information on clause mapping, see [Map a field to an expected response](https://servicenow-prod.fluidtopics.net/EYX6D36M28htheADTh0yrw "Map a field of a use case to an expected response. AI uses the field mapping to identify a non-standard clause in a contract document.").

   Deactivate

   :   Deactivate an expected response mapping to temporarily make it unavailable for the skill.The Reactivate options appears when a expected response mapping is deactivated. Use this
       option to activate a expected response mapping.

   Delete
   :   Delete an expected response mapping when it is no longer required for the skill.
{#cmpro-manage-expected-response__steps_rfl_qpr_w2c}

## Result

AI uses the updated response mappings to identify non-standard clauses in a contract document.
**Related tasks**   

* [Manage use cases for ServiceNow Otto for Contract Management Pro](https://servicenow-prod.fluidtopics.net/qDMhjNQbBVoa0USU2jWy~A "Manage use cases for ServiceNow Otto for Contract Management Pro by updating the fields, deactivating them when not in use, deleting when no longer required, or copying existing use cases to create new ones.")
* [Manage use case mappings for ServiceNow Otto for Contract Management Pro](https://servicenow-prod.fluidtopics.net/9ah8ONxas90aUA4DO~BmSQ "Manage use case mappings for ServiceNow Otto for Contract Management Pro by updating the mapped tables for use cases, deactivating the mappings when not in use, or deleting them when no longer required.")
* [Manage clause mappings for contract analysis](https://servicenow-prod.fluidtopics.net/SoO_gJWPfDFvJhq~3g1NFQ "Manage clause mappings for contract analysis by updating the mapped clause for a field group, deactivating the mappings when not in use, or deleting them when no longer required.")
* [Deactivate skills for ServiceNow Otto for Contract Management Pro](https://servicenow-prod.fluidtopics.net/Px9L8t~ex5r586WCCKz3bQ "Deactivate the skills in ServiceNow Otto for Contract Management Pro when they are not in use.")
* [Map a field to an expected response](https://servicenow-prod.fluidtopics.net/EYX6D36M28htheADTh0yrw "Map a field of a use case to an expected response. AI uses the field mapping to identify a non-standard clause in a contract document.")

*[\>]: and then