Sign in to Microsoft Outlook Add-In for Legal Service Delivery

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • As a legal request fulfiller, sign in to Microsoft Outlook Add-In for Legal Service Delivery.

    Before you begin

    Ensure you have installed and configured Microsoft Outlook Add-In for Legal Service Delivery. For more information, see Configure Microsoft Outlook Add-In for Legal Service Delivery

    Role required: sn_lg_ops.request_fulfiller or sn_lg_matter.matter_fulfiller

    Procedure

    1. Sign in to Microsoft Outlook Add-In for Legal Service Delivery using any of the two methods.
      MethodSteps
      Microsoft Outlook client
      1. Open the Microsoft Outlook client.
      2. Select any email.
      3. On the Microsoft Outlook ribbon, select ServiceNow for Legal icon.
      Outlook Web App
      1. Sign in to Microsoft Outlook from the browser.
      2. Select any email.
      3. From the header of the email, select the apps icon (Apps icon).
      4. Select ServiceNow for Legal icon.
    2. Enter credentials as legal request fulfiller.
    3. Select Log in.

    Result

    You are logged in and the Microsoft Outlook Add-In for Legal Service Delivery add-in lists the legal requests or matters you have access to.