---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Tracking interview health

# Tracking interview health {#ariaid-title1}

Release version: Australia  
Updated May 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Tracking Interview Health

The Interview Health Tracker enables recruiters and coordinators to monitor the status of interviews proactively through automated alerts.
This system helps reduce reactive coordination by providing a unified view of interview health, highlighting issues early so they can be addressed promptly.
It integrates with the Recruitment workspace and requires generative AI skills from the AI Agents for Talent application (HR Service Delivery version 2.0.0+).
Show full answer Show less  

## Key Features

* **Configurable Alerts:** Alerts can be customized to fit your organization's recruitment processes, enabling tailored tracking mechanisms.
* **Centralized Monitoring:** Recruiters and coordinators can track all interviews and availability requests from one interface, eliminating the need for manual review.
* **Automated Status Updates:** Alert statuses update automatically as interview records change. Users can manually close or snooze alerts with categorized reasons.
* **Daily Digest and Notifications:** Users receive daily summaries and urgent notifications, with detailed, in-context alerts accessible on each interview record.
* **Alert Lifecycle Management:** Alerts are generated based on predefined scenarios, reviewed by recruiters, and closed or snoozed as needed. A cooldown period prevents repeated alerts for the same record.
* **Default Alert Scenarios:** Includes alerts for declined interviews due soon, pending attendee responses, unaddressed reschedule requests, and overdue interview feedback.
* **Alert Visibility:** Alerts appear in the Needs Attention list view within the Recruitment workspace and directly on interview records, including an AI-generated summary and detailed alert tabs.

## Practical Benefits for ServiceNow Customers

* Proactively manage interview schedules and responses to reduce last-minute coordination issues.
* Gain a consolidated, actionable view of interview health that aligns with your recruitment workflows.
* Leverage AI-powered insights to prioritize and resolve interview-related issues efficiently.
* Maintain a clear audit trail with resolution details saved in interview activity logs.
* Customize alert parameters, including the cooldown period, to optimize alert frequency and relevance for your team.  
The Interview health tracker gives recruiters and coordinators a unified view to monitor interview health and address support needs proactively, reducing reactive coordination effort.

The system generates alerts automatically based on built-in scenarios and displays them in the Recruitment workspace and on the affected records.{#tracking-interview-health__tracking-interview-health-para-1}  
Note:  
This feature requires generative AI skills from the AI Agents for Talent application, available in HR Service Delivery version 2.0.0 and later.

## Benefits {#tracking-interview-health__section-benefits}

Needs-attention alerts provide the following benefits:{#tracking-interview-health__tracking-interview-health-para-2}

*

  Configurable to your business processes:
  :   Configure alerts to create the necessary tracking mechanism that meet your business requirements. For details on configuring alerts, see [Configuring interview health tracker alerts](https://servicenow-prod.fluidtopics.net/Xf7dgwd7MembGs6BR6lLJw "The interview health tracker alerts are driven by the Needs-attention framework. This framework monitors interview records, detects situations that need recruiter attention, and surfaces them as alerts. Configure the framework to control which records it evaluates, what conditions it watches for, and how often it runs.").
*

  Central tracking that drives timely action:
  :   Recruiters and recruitment coordinators monitor all their interviews and availability requests from one place, so they can act before issues escalate.
      * Identify records that need follow-up without manually reviewing them.
      * Statuses update automatically as records change, and recruiters can also manually close alerts that are no longer relevant with a categorized reason or snooze them for later review.
      * Stay on top of hiring activity through a daily digest and notifications for urgent items, with detailed, in-context alerts available on each affected record.
      {#tracking-interview-health__ul_fqd_2tf_njc}

## Alert lifecycle {#tracking-interview-health__section-alert-lifecycle}

An alert moves through the following states:{#tracking-interview-health__tracking-interview-health-para-4}

1. A scheduled job runs on a defined interval to scan the interview records.
2. The system detects a record that matches a built-in scenario and creates an alert.
3. The recruiter reviews the alert from the list view or from the interview record.
4. Alert statuses update automatically as the underlying records change. The recruiter can also update an alert, once the issue is resolved, by closing it with a categorized reason, or snooze it to review later. When closed, the resolution details are saved in the activity log of the interview record.

After an alert is generated for a record, the system does not re-evaluate that record until a configured cool-down period has elapsed. An admin can update the
sn_ta_int_mgmt.naf_record_evaluation_cooldown_time property to set the cool-down duration.{#tracking-interview-health__tracking-interview-health-para-5}

During a scheduled job run, if the system identifies that a previously flagged alert has been resolved, it automatically closes the alert with an appropriate reason. The resolution is saved in the activity log.{#tracking-interview-health__tracking-interview-health-para-6}

## Default scenarios {#tracking-interview-health__section_sfb_3pl_gjc}

The following are the default scenarios available that trigger the alerts:

* A scheduled interview has been declined by the interviewer or applicant and is due to take place soon.
* An upcoming scheduled interview is still awaiting a response from the attendees.
* The request to reschedule an upcoming scheduled interview has not yet been addressed.
* Interview feedback is overdue.
{#tracking-interview-health__ul_fnc_kdr_hjc}

## Where alerts appear {#tracking-interview-health__section-where-alerts-appear}

Recruiters can view the needs-attention alerts in the following areas:{#tracking-interview-health__tracking-interview-health-para-3}

* **List view** : The Needs attention list view in Recruitment workspace displays a consolidated list of all open alerts and their details. With everything in one place, recruiters can plan their work more effectively and address higher-priority items first.
* **Interview record** : Alert messages and an AI-generated interview alert summary appear on the interview record page. A detailed view of each alert is available under the Alerts tab, where users may also choose to close or snooze individual alerts.
{#tracking-interview-health__ul_ecg_ktl_gjc}