--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Managing workplace reservations for employees # Managing workplace reservations for employees {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Managing Workplace Reservations for Employees The Workplace Reservation Management application allows workplace managers to efficiently reserve spaces for employees, ensuring compliance with physical distancing measures. Managers can create individual or bulk reservations and review pending requests to optimize workspace use when employees return to the office. Show full answer Show less ## Key Features * **Creating Reservations:** Managers can reserve areas based on defined capacities. If an area's capacity is set to zero or left empty, reservations cannot be made. * **Single Space Reservations:** Reservations can be created for individual employees for one or multiple days based on defined shifts. * **Bulk Reservations:** Managers can generate multiple reservations for employees assigned to the same shift over a specified date range. * **Child Reservation Records:** When a reservation is made, it generates child records for each applicable working day, adapting to existing conflicts and allowing manual adjustments as necessary. * **Managing Pending Requests:** Managers can review and allocate alternate workplaces for reservations that are pending due to unavailability. * **Capacity Definition:** Setting the capacity of workplace areas helps maintain safety guidelines and manage reservations effectively. ## Key Outcomes By utilizing the Workplace Reservation Management application, ServiceNow customers can streamline the reservation process, ensure compliance with safety measures, and effectively manage workspace availability for returning employees, which enhances overall workplace efficiency and safety. This system helps in maintaining a well-organized return to office strategy, ensuring that all employees have access to necessary workspaces while adhering to capacity limits. Reserve available areas or spaces for your employees and review pending reservation requests from employees in Workplace Core so you can ensure physical distancing measures when they return to the workplace. Once you make reservations, employees are notified about the locations to which they have access. The Workplace Service Delivery also offers more advanced workplace reservation options in the Workplace Reservation Management application. ## Creating workplace reservations for employees {#managing-workplace-reservations__section_rbj_3x3_zlb} Reserving workplace areas : As a workplace manager, you can make reservations for employees for areas on the floors of your office buildings. When employees return to the office, they can work from any of the spaces from the reserved area. The number of employee reservations that you can make for an area of your workplace depend on the capacity defined for that area. If the Capacity field of an area is set to 0 or left empty, reservations cannot be made for that area. {#managing-workplace-reservations__p_i42_nfg_h1c} Creating a single space reservation : Using the shifts that you defined, you can create a space reservation for an employee for a single day or multiple days. Creating space reservations in bulk : You can generate in one action reservations for multiple employees who are assigned to a shift for a specific date range. For example, you can use this feature to create reservations for employees of a specific department who would all be assigned to the same shift. {#managing-workplace-reservations__p_j42_nfg_h1c} Child reservation records for employee space reservations : When you reserve a workplace for an employee, the reservation generates child reservation records for every applicable working day of the specified period. The applicable days are determined by the shift schedule that you select for this reservation. The reservation that you initially created acts as the parent reservation record.{#managing-workplace-reservations__p_k42_nfg_h1c} If a child reservation conflicts with an existing reservation for any day in the specified period, the child reservation is not created for that day. You can manually create a reservation for a different workplace for that day.{#managing-workplace-reservations__p_l42_nfg_h1c} For example, say you created a reservation for the workplace 2CN1612 for Mark Andrews in the afternoon shift from 06-01-2020 to 06-10-2020. Eight child reservation records for Mark Andrews for the workplace 2CN1612 would be created for each working day between 06-01-2020 and 06-10-2020. However, if a reservation for 2CN1612 on 06-08-2020 exists for another employee Jane Doe, the child reservation for Mark Andrews on 06-08-2020 is not created. You can manually create a reservation for Mark Andrews for a different workplace for 06-08-2020.{#managing-workplace-reservations__p_m42_nfg_h1c} If you update the details of a parent reservation later, all its child reservations except the ones with dates in the past are updated accordingly. {#managing-workplace-reservations__p_n42_nfg_h1c} {#managing-workplace-reservations__dl_h42_nfg_h1c} ## Working with space reservation requests from employees {#managing-workplace-reservations__section_x4x_crn_zlb} After an employee requests a workplace for a given date range and the manager approves the request, the application checks the availability of the requested space. If the workplace is unavailable for any or all days of the specified period, the request moves to the Pending state. As a workplace manager, you can review these pending reservation requests and allocate a different workplace to the employee to complete the request.{#managing-workplace-reservations__p_o42_nfg_h1c} * **[Define the capacity of workplace areas](https://servicenow-prod.fluidtopics.net/ZN8qciHPCiMgHPQkqeuiFA)** Set the capacity for areas of your workplace in Workplace Core to enable reservations for the area. The capacity ensures a limit to the workplace reservations for these areas so you can ensure safety guidelines. * **[Create workplace reservations for an employee](https://servicenow-prod.fluidtopics.net/jXxmkocMw1p4nq6fQSenBg)** Create workplace reservations for an employee in the Workplace Core application using the shifts and shift schedules that you defined. * **[Create workplace reservations for multiple employees](https://servicenow-prod.fluidtopics.net/GRrn~yIN7aRrRosI9mKYdQ)** Automatically generate workplace reservations in bulk for all employees assigned to a shift for a single day or multiple days. * **[Review pending workplace reservation requests](https://servicenow-prod.fluidtopics.net/ONyvvU2nCM6ET~ku3EYcsw)** Review pending workplace reservation requests from employees in Workplace Core and assign available workplaces to complete these requests.