--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Now Assist Virtual Agent topics # Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday The Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday allow employees to manage requests and update personal information directly through the Employee Center. To utilize these features, users must have specific roles and ensure the Virtual Agent topics are configured properly. Show full answer Show less ## Key Features * **Access Requirements:** Users need roles such as admin, HR alumni, HR contingent, HR employee, HR contractor, or HR admin. * **Spoke Subflows:** Various subflows are available, including: * Lookup Worker Profile * Request Time Off * Get User Paychecks * Update Personal Details * Get Total Rewards * Get Time Off Balance * Get Holiday Calendar * **Virtual Agent Topics:** * **Lookup Worker Profile:** View coworker profiles by typing relevant keywords. * **Update Personal Details:** Update email, phone number, address, date of birth, and blood type. * **Get User Paychecks:** Retrieve payslip details by providing date ranges. * **Get Total Rewards:** View information about employee rewards. * **Get Time Off Balance:** Check leave balance by entering keywords. * **Request Time Off:** Apply for leave by specifying start and end dates. * **Get Holiday Calendar:** Access the holiday calendar by specifying the year. ## Key Outcomes By using the Now Assist Virtual Agent, employees can efficiently manage HR-related tasks without needing to navigate complex systems, leading to improved productivity and satisfaction. Features such as requesting time off and viewing payslips provide immediate access to important information, streamlining HR processes. You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the Workday system in Employee Center. ## Virtual Agent topics for HR Service Delivery Advanced Integration with Workday Overview {#now-assist-va-awd__section_ukl_12w_dcc} To access and use the Virtual Agent topics, verify the following: * [Configure Virtual Agent topics for HR Service Delivery Advanced Integration with Workday](https://servicenow-prod.fluidtopics.net/SATHD2OrhIYmGOCJrJ8gsw "Complete the configuration steps to enable your employees place requests to the Workday system using the ServiceNow Otto for HRSD Virtual Agent topics in Employee Center."). * Have one of the following roles: admin, sn_hr_sp.hrsp_alumni, sn_hr_sp.hrsp_contingent, sn_hr_sp.hrsp_employee, sn_hr_sp.hrsp_contractor, or sn_hr_sp.admin {#now-assist-va-awd__ul_ekj_c2w_dcc} ## Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Advanced Integration with Workday {#now-assist-va-awd__section_lwn_gnx_r2c} {#now-assist-va-awd__table_wkg_4nx_r2c__entry__4} | Virtual Agent Topic | Feature Name | Service Name | Subflow | |-|-|-|-| | Lookup Worker Profile | Worker Management | Get Worker | Workday HR - Lookup Worker Profile | | Request Time Off | Leave Management | Time off balance | Workday HR - Get Time off balance | | Request Time Off | Leave Management | Create Time Off Request | Workday HR - Request Time Off | | Get Time Off Balance | Leave Management | Time Off Balance | Workday HR - Get Time Off Balance | | Get Holiday Calendar | Leave Management | Holiday Calendar | Workday HR - Get Employee Holiday Calendar | | Get Total Rewards | Benefits Management | Total Rewards | Workday HR - Get Total Rewards | | Get User Pay Checks | Payroll Management | Get Paychecks | Workday HR - Get Employee Paychecks | | * Update Email Address * Update Address * Update Phone Number * Update Date of Birth * Update Blood Type {#now-assist-va-awd__ul_lpz_2zg_vfc} | Human Capital Management | Update Personal Details | Workday HR - Update Personal Details | | * Update Email Address * Update Address * Update Phone Number * Update Date of Birth * Update Blood Type {#now-assist-va-awd__ul_lpz_2zg_vfc} | Worker Management | Get Worker | Workday HR - Lookup Worker Profile | [Table 1. Spoke subflow-topic mapping] {#now-assist-va-awd__table_wkg_4nx_r2c} ## Lookup Worker Profile {#now-assist-va-awd__section_abm_3sn_42c} The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed. ## Update Personal Details {#now-assist-va-awd__section_xbc_ltn_42c} You can update personal details in Virtual Agent using one of the following topics in Employee Center from the Workday system. * Update Address * Update Date of Birth * Update Email Address * Update Phone Number * Update Blood Type {#now-assist-va-awd__ul_r3w_stn_42c} ## Get User Paychecks {#now-assist-va-awd__section_ybt_4vn_42c} The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed. ## Get Total Rewards {#now-assist-va-awd__section_a4n_wvn_42c} The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards. ## Get Time Off Balance {#now-assist-va-awd__section_xs5_wwn_42c} The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance. ## Request Time Off {#now-assist-va-awd__section_r5f_2xn_42c} The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the Workday system. ## Get Holiday Calendar {#now-assist-va-awd__section_qgy_bq5_42c} The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat. **Related concepts** * [Time off request to Workday](https://servicenow-prod.fluidtopics.net/8Zw4Tw3KxxV8xpgcWDzxfg "You can submit a time off request to Workday from Employee Center.") * [Use HCM AI agents for HR Service Delivery Advanced Integration with Workday](https://servicenow-prod.fluidtopics.net/7vGndfvWreydSzEUPgfiVQ "Place requests to the Workday system using the HR Service Delivery AI agent collection.") **Related tasks** * [Change legal name through Virtual Agent](https://servicenow-prod.fluidtopics.net/qLB5FRYhAf6crnwLtKFrjA "Change your legal name change through Virtual Agent chat in Employee Center.") * [Publish the VA topic template for legal name change](https://servicenow-prod.fluidtopics.net/dyReJ_CRGnvMDbrbgplYeQ "Publish the Workday Legal Name Change Template which contains an NLU model that recognizes and processes employee utterances, intentions (intents), and objects of, or contexts for, an action (entities).") * [Report an issue with your payslip](https://servicenow-prod.fluidtopics.net/GxrVbPTiJvFRRgm43X3kMQ "Report an issue with your Workday payslip from Employee Center.")