Approvals hub integration with Workday

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Approvals Hub Integration with Workday

    The Approvals hub integration with Workday, developed by Bristlecone, Inc., allows ServiceNow customers to access and manage active approvals from Workday directly within Employee Center Pro. This integration enhances productivity by enabling users to handle various HR-related tasks seamlessly from one platform.

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    Key Features

    • Access to employee information for various HR functions including time off requests, job changes, and terminations.
    • Capability for approvers to view, reject, and approve tasks directly from Employee Center Pro.
    • Support for multiple Workday todos configurations, enhancing the management of approval workflows.
    • Fetch reports and metadata from Workday for comprehensive visibility of HR-related data.

    Application Setup

    To set up the integration, ensure you have the latest versions of the necessary plugins, including:

    • Employee Center Pro
    • HR Service Delivery Integration with Workday 3.0.0 (upgrade from v2.0.6)
    • Workday HR Spoke
    • Enterprise Service Management Integrations Framework (included with Employee Center Pro)

    Familiarize yourself with the required components and understand the basics of Workday integration processes.

    Key Outcomes

    By implementing this integration, ServiceNow customers can expect streamlined approval processes, improved visibility into HR workflows, and enhanced productivity through consolidated task management. Additionally, the integration supports automation of approval processes, reducing manual overhead and improving efficiency in handling HR tasks.

    Enable easier access to all active approvals of external business applications such as Workday from Employee Center Pro. The Workday spoke is built by Bristlecone, Inc.

    Using Approvals hub integration with Workday, you can perform the following actions from Employee Center Pro:
    • Pull employee information from Workday for time off requests, correct time off request, leave of absence, timesheet, job change, job requisition, termination, spend authorization, and compensation details to a ServiceNow application.
    • View the Workday information from your ServiceNow instance.
    • Enable approvers to view, reject, and approve the tasks right from Employee Center Pro.

    Application setup

    Ensure you have the latest versions of the following plugins:
    • Employee Center Pro
    • HR Service Delivery Integration with Workday 3.0.0
      Note:
      Upgrade v2.0.6 to v 3.0.0
    • Workday HR Spoke
    • Human Resources Scoped App: Core (com.sn_hr_core)
    • Enterprise Service Management Integrations Framework. This framework is installed with Employee Center Pro.

    Prerequisites

    Before you start working on the Workday integration, get familiar with the following steps.
    Note:
    The RCAs that are generated after the installation are in the Requested state and you must manually mark the RCAs as Allowed, which can be time-consuming. To automate the RCA approvals for any record, you can run the EC bulk RCAs approval script where the source scope is one of the Employee Experience applications.

    Workday approvals workflow

    Improve productivity by managing third-party approval flows from Employee Center Pro. Here is a list of the supported Workday todos configurations.
    Table 1. Workday supported tables
    Todos configuration Table name
    Job Change Request Todos sn_hr_workday_job_change_request_todos
    Job Requisition Request Todos sn_hr_workday_job_requisition_request_todos
    Leave Of Absence Request Todos sn_hr_workday_leave_of_absence_request_todos
    Spend Authorization Request Todos sn_hr_workday_spend_authorization_request_todos
    Termination Request Todos sn_hr_workday_termination_request_todos
    Time Off Request Todos sn_hr_workday_time_off_request_todos
    Correct Time Off Request Todos sn_hr_workday_correct_time_off_request_todos
    Timesheet Request Todos sn_hr_workday_todo
    Compensation Change Request Todos sn_hr_workday_compensation_change_request_todos
    By default, todos configurations are available for Open and Completed.
    Note:
    For more information the field-level info about leaves, timesheets, timeoffs, compensation change, job change, job requisition, or leave of absence, see Workday HR Spoke.

    For additional reference information, see Approvals experience reference.