--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Contract amendments # Contract amendments {#ariaid-title1} Release version: Australia Updated May 19, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Contract amendments The contract amendment workflow in ServiceNow streamlines contract lifecycle management by allowing you to initiate, track, and finalize amendments to existing contracts with a comprehensive audit trail. Amendments enable updates such as adding, removing, or modifying terms without replacing the entire contract. Amendment requests can be submitted through the Employee Center using a dedicated intake form. Show full answer Show less ## Key Features * **Request Type Differentiation:** The *Request type* field distinguishes between new contracts and amendments, making it easier to manage and identify requests across contract details and list pages. * **Support for Paper Types:** Both own-paper and third-party amendment requests are supported, with third-party amendments limited to single contract types. Users select the paper type during submission. * **Amendment Intake Form and Record Producer:** Out-of-the-box intake forms and record producers facilitate amendment request submissions. These can be customized while retaining key configurations, including the Amendment request indicator. * **Preconfigured Templates and Rules:** Sample contract templates, template rules, and contract configurations are available to generate and map amendment documents efficiently. * **Contract Repository Tabs:** Dedicated tabs allow you to access all contract documents, view all related contract and amendment requests, and track detailed amendment field changes for full visibility. * **Workflow Coordination:** The amendment process involves request initiation by the contract requester, assignment and review by the contract fulfiller, document updating, and finalization through approval and signature workflows. * **Document Storage and Linking:** Signed amendments are attached to the contract repository, stored centrally either in ServiceNow or external storage, and linked as child contracts under the parent contract for easy management. * **AI Capabilities:** While AI features like obligation and metadata extraction are not supported for amendments, Contract Analysis AI is available for reviewing and analyzing amendment documents when configurations are complete. ## Practical Usage for ServiceNow Customers * **Submit an Amendment Request:** Use the Employee Center intake form to request contract amendments efficiently. * **Track and Manage Requests:** Legal users can view amendment request details and monitor progress through the workflow. * **Review and Update Contracts:** Contract fulfillers can assign requests, link parent contracts, update contract details and documents, and finalize amendments with approvals and signatures. * **Access Amendment History:** Use the contract repository to view amendment documents, requests, and detailed logs of changes for audit and compliance purposes. The contract amendment workflow enhances contract lifecycle management by enabling you to initiate, track, and finalize amendments to existing contracts with an audit trail. Amendments can be made by adding, removing, or updating terms, without the need to replace the entire contract. You can use the Amendment request intake form available in the Employee Center to submit an amendment request. ## Distinguish contract and amendment request {#snlc-amend-req-landing__section_o4b_hp3_fhc} The field, Request type, differentiates contract and amendment requests. For amendment request, the value is Amendment and for contract request its New contract. The Request type field is displayed in the contract details secondary header, and list pages making it easy to differentiate between the two request types. This field is also available in the following base system configurations (when demo data is installed) to indicate whether the configuration applies to a contract or an amendment request: * Contract template rules * Contract configurations {#snlc-amend-req-landing__ul_k2m_2zf_nhc} ## Types of paper for an amendment request {#snlc-amend-req-landing__section_lpj_frj_fhc} The amendment workflow supports both own-paper and third-party amendment requests. Note: Third-party amendments are supported only for single contract types. While submitting an amendment request, you can select the Type of paper from the intake form. ## Amendment intake form and record producer {#snlc-amend-req-landing__section_iwn_t1k_fhc} The intake form and record producer for an amendment are available in the base system, enabling you to submit an amendment requests. You can also create a customized record producer by copying a base system (OOB) record producer to reuse its existing configuration settings. For more information on how to create record producer, see [Create a legal contract intake workflow](https://servicenow-prod.fluidtopics.net/t2_WQcoV15abGgaHeSTtqA "Create a legal contract intake workflow by creating a record producer and configuring base system settings so users can request the legal department's guidance on legal contracts."). While linking the record producer to an intake form, verify that the Amendment request indicator is selected in the Options field. The following other configurations are available in the base system when demo data is installed: * Contract template (Sample - NDA Amendment-SignBlocks) used to generate amendment document for own-paper based amendment request. * Contract template rule (Sample - NDA Amendment-SignBlocks) to identify the contract template used for generating a contract document for an amendment request. * Contract Configuration (Sample - NDA Amendment-SignBlocks) to define and map the fields that will be populated in the amendment document. {#snlc-amend-req-landing__ul_g2w_fkf_fhc} ## View contract amendment details {#snlc-amend-req-landing__section_xcc_dnf_fhc} The following tabs are available within the contract repository record to provide amendment details: * Contract Documents: Provides access to all documents related to the signed contracts, including those generated or updated as part of amendment processes. * Contract Requests: Displays all contract and amendment requests associated with the contract. * Amendment Field Changes: Shows a detailed log of all field changes made through amendments, enabling easy tracking of modifications over time. {#snlc-amend-req-landing__ul_bzh_yzf_fhc} ## Contract amendment workflow {#snlc-amend-req-landing__section_ayp_p3j_fhc} The contract amendment workflow might progress as follows: 1. The contract requester does the following: 1. Initiates an amendment request from the Employee Center. 2. Selects a contract for amendment or enters contract details manually. Note: When a contract is selected while submitting an amendment request, it's automatically linked as the parent contract for the amendment request. 3. Enters amendment details and submits the request. {#snlc-amend-req-landing__ol_wxx_qwm_fhc} 2. The contract fulfiller does the following: 1. Assign the amendment contract request. 2. Link a parent contract, if it's already not linked. 3. Modify legal request. 4. Review the details of the amendment requested. 5. Update the contract details and contract document according to the amendment request. 6. Upload revised contract document using Create revision option. 7. Finalizes the contract amendment using the review, approval, and signature workflow. {#snlc-amend-req-landing__ul_k1n_hyk_fhc} 3. After all signatories have approved the document, the signed amendment is attached to the contract repository record. 4. The contract repository record displays the amendment details in the Contract Documents, Contract Requests, and Amendment Field Changes tabs. 5. The signed amendment is stored in the ServiceNow instance or an external storage system and referenced in the contract repository. The signed contract and its amendment documents are stored in a centralized repository under the parent contract for easy access and management. The field values that have been modified is updated in the amendment according to the contract configuration mapping. {#snlc-amend-req-landing__ol_hpn_fnv_fxb} ## AI for amendment documents {#snlc-amend-req-landing__section_zzz_fnc_hhc} For amendment documents, ServiceNow Otto for Contract Management Pro features of obligation extraction or metadata extraction aren't supported. However, Contract Analysis is supported when all the configurations are complete and valid, enabling users to review and analyze amendments effectively. For more information, see [AI capabilities in Contract Management Pro](https://servicenow-prod.fluidtopics.net/r_N0FCRhN5b6MNRmfCmt6Q "Use AI capabilities to identify non-standard and missing clauses in contracts, extract metadata and obligations from signed contracts, and search contract metadata and documents using natural language."). * **[Submit amendment request](https://servicenow-prod.fluidtopics.net/iKKekrwEzYk0ucaGypgXXQ)** Submit an amendment request from the Employee Center. * **[View and track amendment requests as a legal user](https://servicenow-prod.fluidtopics.net/ZzKqssOgr6XubIKGiiv_1A)** View the details of an amendment request after it has been submitted and track the activities in the request. * **[Work on amendment request](https://servicenow-prod.fluidtopics.net/2oPOX2oaspu1fzroQHiNBA)** Review and work on an amendment request for an existing contract. * **[View amendment details](https://servicenow-prod.fluidtopics.net/wJIMaqlVFmGQ2Oq6f0l_~Q)** View the amendment details in the contract repository record. **Related concepts** * [Non-disclosure agreement requests](https://servicenow-prod.fluidtopics.net/8nt95wiIX4hNwatrKhLxQw "Employees can submit legal requests for creating non-disclosure agreement (NDA) contracts with third parties such as vendors, customers, and partners. The legal department can manage and process these requested changes from a centralized location.") * [Third-party contract review requests](https://servicenow-prod.fluidtopics.net/Mzwabst5~JOj_gFNWVhXQA "Employees can submit legal requests for review of third-party contracts by the legal team.") * [Linking parent-child contracts](https://servicenow-prod.fluidtopics.net/~SlpAl2RBvPV8y8B690NGg "Link a parent contract to a child contract to establish hierarchical relationships between contract requests and inherit fields from the parent contract request.") * [Internal review overview](https://servicenow-prod.fluidtopics.net/Ox0VKmvtxg2awWgYH~EbuQ "Get your content reviewed by internal teams who have the expertise you need.") * [Signature workflow for a request](https://servicenow-prod.fluidtopics.net/9vMu7M4qdtYqRNI5Fjjkfw "Contract Management Pro for Legal Service Delivery supports electronic signature, wet (manual) signature, and offline signature for a contract request.") * [View and download a signed contract document](https://servicenow-prod.fluidtopics.net/J~neK4DFRW82me9o37arzw "View and download a signed contract document.") * [Manage Contract Management Pro for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/i4SbSyuxkyYd8hBHhyUHKg "As administrator work on managing the word document templates and legal contracts.") **Related tasks** * [Cancel a legal request](https://servicenow-prod.fluidtopics.net/VU0Vgim6HRIE5W8~XmopLw "Cancel a legal contract request if it is no longer necessary.") * [View contract requests](https://servicenow-prod.fluidtopics.net/sRh_sFP_YTaq6Faav8BP0Q "When a legal request is submitted a contract request associated with it is initiated.")