---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Select LLMs

# Select large language models for use cases in ServiceNow Otto for Contract Management Pro {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Select a large language model (LLM) provider for a contract analysis or metadata extraction use case.

## Before you begin

Role required: sn_cm_gen_ai.ai_contract_admin

## About this task

You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

In ServiceNow Otto for Contract Management Pro, you can select the LLM provider at the use case level. This selected LLM is applicable only for the use case and overrides the LLM selected at the skill level.

## Procedure

1. Navigate to AllAdmin CenterAI Admin Hub to access the AI Skills tab of the AI Admin Hub console.
2. Navigate to EmployeeCM Pro.
3. On the tile of your activated skill that you want to modify, select Edit Configuration in the options menu (![Options menu icon.]()).  
   Figure 1. Active skills in Contract Management Pro
4. In the skill guided setup, select Use cases.
5. Open the use case for which you want to set the LLM.
6. Select the settings icon (![Settings icon.]()).  
   Figure 2. Use case settings
7. In the Settings window, select Manage LLMs.  
   Figure 3. Manage LLMs
8. From the LLM provider drop-down list, select the LLM provider.
9. In the Settings window, select Save.
10. In the use cases page, select Save and continue.
11. In the Review and activate page, select Done.

## Result

The LLM provider is set for the use case and is used for contract analysis or metadata extraction where this use case is applicable.
**Related concepts**   

* [Configuring contract metadata extraction](https://servicenow-prod.fluidtopics.net/pMaavaI4q_CCGoNGGovT3Q "Configure system properties and use cases for metadata extraction so that a contract manager can use AI to extract metadata from a contract and add the extracted information to the contract repository.")
* [Configuring contract analysis](https://servicenow-prod.fluidtopics.net/wTW22wLvp1BLOej5DYQiAg "Configure use cases with associated field groups and fields, and map them to clauses and expected responses. AI uses the applicable use case to analyze a contract document and identify non-standard and missing clauses.")
* [Configuring contract obligation extraction](https://servicenow-prod.fluidtopics.net/KfTPLyL6iShusWkeXsxPCQ "Configure and map use cases for the contract obligation extraction skill in the AI Admin Hub console to automatically extract key contractual obligations from signed contracts.")
* [Configuring agentic workflows in ServiceNow Otto for Contract Management Pro](https://servicenow-prod.fluidtopics.net/DwSyVnq_a4GMUFvFMBRYvA "Configure agentic workflows in ServiceNow Otto for Contract Management Pro so that contract fulfillers can use the AI agents to perform specific tasks autonomously.")  
**Related tasks**   

* [Configure data permissions for AI skills](https://servicenow-prod.fluidtopics.net/ONswxq5D5LSNiVIDI2bhbQ "Add the user roles for the skill to specify the roles that AI uses to access data while performing a task. The user roles control the information that AI can read, update, or share, based on the permissions of the selected roles.")
* [Post-upgrade steps for ServiceNow Otto for Contract Management Pro](https://servicenow-prod.fluidtopics.net/srHLdcYDdRf3muo_stTurw "If you are upgrading to ServiceNow Otto for Contract Management Pro from Yokohama (Patch 2 and lower) or Xanadu (Patch 8 and lower), and you have customized use cases, run a fix script to migrate the existing data to the AI Admin Hub console.")
* [Configure AI capabilities](https://servicenow-prod.fluidtopics.net/hRqeqjrlcAbeR7svNHTmNQ "As an AI administrator, configure ServiceNow Otto for Contract Management Pro so that contract fulfillers can use the AI capabilities while working on contract documents or search the contracts for information from the ServiceNow Otto panel.")
* [Create use cases for contract metadata extraction](https://servicenow-prod.fluidtopics.net/I0cnYGQyZm7d3phAPDT31w "Create a use case for contract metadata extraction to define the information that you want AI to detect in a document.")
* [Create use cases for contract analysis](https://servicenow-prod.fluidtopics.net/orYz_srbF0LpXOGva4~j5Q "Create a use case for contract analysis that is used by AI to identify non-standard and missing clauses in a contract document.")

*[\>]: and then