---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/employee-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure page routing for appointment booking

# Configure page routing for appointment booking {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure page routing to redirect users to the appointment scheduling page.

## About this task

When a user opts to schedule an appointment, the Appointment type page loads by default. The user can choose whether they want to schedule an appointment or join the walk-up queue. As an admin, you can configure the
experience to skip the Appointment type page and redirect the user to the Schedule appointment page.

## Before you begin

Role required: sp_admin

## Procedure

1. Navigate to AllService PortalPage Route Maps.
2. From the Page Route Maps list, select the Appointment type to Appointment booking record.
3. Select the Active field, then save the record.

## Result

The page routing is configured to load the Schedule appointment page when a user opts to schedule an appointment.

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